Growth & Operations Manager

Growth and Operations Manager
Role Overview
The Growth and Operations Manager will be a strategic partner to the CEO, responsible for accelerating growth, streamlining operations, managing budgets, and bridging the gap between technical and business teams. He or she will also play a hands-on role in overseeing development workstreams, managing cross-functional teams, and ensuring all projects—both service-based and SaaS—are delivered with precision and performance.
Key Responsibilities
Growth & Strategy

• Identify and execute growth opportunities across digital marketing and product verticals.
• Collaborate with leadership to define and implement go-to-market strategies for SaaS products.
• Analyze growth KPIs including customer acquisition cost (CAC), LTV, funnel conversion rates, etc.
• Oversee digital marketing performance across SEO, paid ads, content, and automation workflows.
• Own budgeting, forecasting, and financial reporting for projects, marketing spend, and product development.
• Build dashboards and models to track performance and profitability across business lines.
• Support fundraising activities, grant applications, or investor reporting (if applicable).
• Optimize operational spend and resource allocation across service and product teams.

Server Compliance & Data Security

• Ensure all projects adhere to industry-standard security protocols (SSL, HTTPS, firewalls, etc.).
• Oversee server infrastructure and hosting environments for uptime, scalability, and compliance.
• Collaborate with DevOps and IT teams to implement regular backups, server hardening, and monitoring systems.
• Ensure compliance with relevant data protection regulations (GDPR, CCPA, etc.).
• Implement best practices for data storage, user privacy, access control, and secure API usage.
• Conduct regular audits and vulnerability assessments across digital platforms.

Technical Operations

• Lead and manage internal development teams across WordPress, mobile app development (Android/iOS), and full-stack projects.
• Provide technical oversight and direction on project execution, delivery timelines, and quality assurance.
• Manage cross-functional teams including developers, designers, marketers, and project managers.
• Serve as the key bridge between team leads, directors, and clients—ensuring alignment and timely delivery.
• Oversee project timelines, scopes, and capacity planning using tools like Asana, Jira, or Trello.
• Lead sprint planning, retrospectives, and regular team check-ins to ensure operational flow.
• Work closely with the product team on new feature rollouts, development sprints, and release schedules.
• Collaborate with SEO and content teams to align technical implementation with marketing goals (e.g., site speed, structured data, mobile responsiveness).

Qualifications

• 4–8 years of experience in growth, operations, or product/project management in a tech or digital environment.
• Strong understanding of digital marketing and technical development processes.
• Proven experience managing website and mobile app development (WordPress, React Native, Flutter, or similar).
• Strong knowledge of SEO, on-page/off-page best practices, and performance tracking.
• Financial fluency: comfortable building budgets, financial forecasts, and business models.
• Excellent leadership, communication, and cross-functional team management skills.

Technical Skills

• WordPress development and customization.
• Full-stack development (e.g., , React, PHP, Laravel, MySQL).
• Mobile app development (React Native, Flutter, or native Android/iOS).
• SEO tools (Ahrefs, SEMrush, Google Search Console).
• Analytics & dashboards (Google Analytics, Data Studio, Looker, Power BI).
• Project & code management tools (GitHub, Bitbucket, Jira, Asana).
• Ability to review code, troubleshoot technical issues, and guide developers as needed.

Nice to Have

• Experience working on SaaS product lifecycles—from ideation to launch.
• Exposure to B2B/B2C product marketing and sales funnels.
• Familiarity with Agile methodologies and CI/CD processes.
• Background in digital services scaling or startup environments.

What We Offer

• Competitive compensation and performance-based bonuses.
• Direct influence on high-impact digital products and services.
• Remote flexibility and autonomy in execution.
• Learning budget and opportunities for professional growth.
• Collaborative culture driven by innovation, accountability, and results.