Customer Service Agent

2 days ago

Mumbai India Quantanite Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job title: Customer Service Agent — Inbound (English)
Location: India (office-based)
Reporting to: Team Leader — Customer Support
Employment type: Full-time, permanent (3-month probation)
Shifts: Rotational (Day / Evening / Night); must be willing to work weekend shifts occasionally

Role Summary

Deliver excellent, empathetic inbound customer support for a major e-commerce client. Resolve product, billing and order queries via phone and chat, meet SLAs and quality standards, and contribute to continuous improvement.

Key Responsibilities

  • Handle inbound calls and chats, diagnose customer needs, and resolve issues on first contact where possible.
  • Log accurate case notes in the CRM and follow defined workflows (escalations, refunds, order management).
  • Meet individual KPIs: AHT targets, Quality Score ≥ 85%, First Contact Resolution (FCR) goals, and adherence.
  • Use knowledge base and cross-sell/up-sell where appropriate and permitted.
  • Contribute to team huddles, share process improvement ideas, and complete required training / assessments.
  • Maintain data privacy and comply with company policies and client SLAs.


Required Qualifications & Skills

  • Fluent English (spoken & written) — C1 level or equivalent.
  • Minimum 2 year of inbound BPO or customer-facing experience (phone/chat/email).
  • Comfortable using web-based CRMs (Zendesk, Freshdesk, Salesforce Service Cloud or similar).
  • Basic computer literacy (Windows/Mac, MS Office, typing 35+ WPM).
  • Strong communication and empathy; ability to de-escalate frustrated customers.
  • Availability for rotational shifts and weekend cover when required.
  • Right to work in the country / valid work permit where applicable.

Desired Skills

  • Experience with e-commerce or retail customer support.
  • Additional languages (Arabic / Spanish / French) — bonus.
  • Prior experience in metrics-driven BPO with documented KPI achievement.
  • Familiarity with troubleshooting basic technical issues (account access, password resets).

  • Customer Service Agent

    4 days ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title**: Customer Service Agent (Voice Process) **Shift Timing**: US Night Shift (5 Days Working, 2 Rotational Off) **Job Type**: Full-Time **Benefits**: - Home pick-up and drop-off services - Competitive salary **Key Responsibilities**: - Handle inbound and outbound customer calls related to various...

  • Customer Service Agent

    7 hours ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title**: Customer Service Agent (Voice Process) **Shift Timing**: US Night Shift (5 Days Working, 2 Rotational Off) **Job Type**: Full-Time **Benefits**: - Home pick-up and drop-off services - Competitive salary **Key Responsibilities**: - Handle inbound and outbound customer calls related to various...

  • Customer Service Agent

    1 week ago

    Mumbai, India Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...

  • Customer Service Agent

    2 weeks ago

    Mumbai, Maharashtra, India GRATITUDE INC. Full time

    **Job Title: Customer Service Agent** **Location**: Thane **Shift**: Rotating Shifts (Weekend and evening work required) **Notice Period**: 0-30 Days Only **Job Overview**: **Key Responsibilities**: - **Product and Service Support**: Explain the company’s features, products, and services to customers and assist with service modifications and billing...

  • Customer Service Agent

    6 days ago

    Mumbai, Maharashtra, India ibex Full time

    Overview: As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner. **Responsibilities**: **Your...

  • Customer Service Agent

    6 days ago

    Bhayandar West, Mumbai, India Teleperformance Full time ₹ 3,50,000 per year

    Job Opening: Voice Process – Asian Paint and Chemical Process Position: Customer Service Agent (Voice Process) Location: Bhayandar, Mumbai Shift: Day Shift (1 Rotational Week Off) Salary: ₹35,000 CTC (Fixed)Eligibility Criteria: Education:Graduate with minimum 1 year of calling experience OR HSC (12th Pass) with minimum 3 years of calling...

  • Customer Service Agent

    4 days ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

    We are looking for a motivated and dedicated Customer Support Agent to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working...

  • International Customer Service Agent

    7 hours ago

    Mumbai, India Vibrantzz Management Services Full time

    Hello Jobseekers !!! We are urgently hiring for Customer Service Agent. Responsible for handing US, UK and Australian customer and resolving there queries. Opening for US and Australian based process. One time Transportation will be provided via Cab Job Location: Malad, Andheri and Thane. English Fluency criteria: C1, C2, C3, B2 High and B2 only. Work...

  • Senior Customer Sales

    4 weeks ago

    Delhi, India Emirates Full time

    Job Description Job Purpose To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline - Ensure the...

  • International Customer Service Agent

    2 days ago

    Mumbai, India Vibrantzz Management Services Full time

    Urgently hiring for International Customer Service Agent Opening for US based process Job location: Malad, Andheri and Thane. Minimum qualification required - HSC Passed Fresher as well as any work experience will be considered Age criteria - 38yrs Salary range will be between 16k to 26k 5 days working - 2 rotational week offs Contact No:...