Operations Executive in Travel

Company Description

Wikigai Consulting Pvt Ltd is a business consulting firm that adapts to the needs of each business client. Rather than focusing solely on retainers, we work as partners with businesses to achieve mutual growth. Our agile thinking allows us to efficiently address the unique challenges of our clients. We are hiring for another travel company and it will be disclosed in the interview.

Role Description

This is a full-time on-site role for an Operations Executive in Travel at Wikigai Consulting Pvt Ltd, located in Mumbai. The Operations Executive will be responsible for managing daily operations, developing and implementing operational strategies, analyzing data to optimize travel operations, and ensuring excellent communication and coordination within the team.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Experience in Operations and Operations Management
• Advanced Analytical Skills
• Ability to work effectively on-site in Mumbai
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred
• Prior experience in the travel industry is a plus
• Excellent organizational skills and attention to detail

Holiday Planning:

• Collaborate with clients to understand their travel preferences, budgets, and specific requirements.
• Utilize your in-depth knowledge of various destinations, attractions, and accommodations to curate personalized travel itineraries.
• Design creative and innovative holiday packages that cater to different interests, including adventure, cultural experiences, luxury, or family-friendly vacations.
• Incorporate client feedback and suggestions to refine and finalize holiday plans.
• Destination Research and Knowledge:
• Continuously stay updated with the latest travel trends, emerging destinations, and unique experiences.
• Conduct comprehensive research on destinations, including local customs, visa requirements, transportation options, and safety considerations.
• Maintain a robust database of information, including hotels, restaurants, activities, and attractions, to provide accurate and up-to-date recommendations to clients.

Customer Service:

• Build strong relationships with clients, understanding their preferences and anticipating their needs to provide exceptional service.
• Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat).
• Provide expert advice on travel logistics, including flights, transfers, accommodations, and local transportation.
• Handle any customer concerns, complaints, or requests, ensuring swift resolution and maintaining customer satisfaction.

Supplier Coordination:

• Liaise with local travel partners, hotels, airlines, and tour operators to negotiate competitive rates and secure reservations.
• Collaborate with suppliers to ensure the seamless execution of travel arrangements, including coordinating transfers, activities, and special requests.
• Maintain strong relationships with suppliers, fostering mutually beneficial partnerships and staying informed about new offerings and promotions.

Administrative Tasks:

• Maintain accurate and organized records of client interactions, travel itineraries, and financial transactions.
• Prepare and present detailed travel documents, including itineraries, vouchers, and travel insurance information.
• Keep track of financial transactions, including client payments, supplier invoices, and commission calculations.

Requirements:

• Bachelor's degree in hospitality, Tourism, Business, or a related field.
• Proven experience as a Travel Planner or in a similar role, preferably in the holiday travel segment.
• Excellent knowledge of popular travel destinations, attractions, and travel logistics.
• Strong customer service and interpersonal skills with the ability to build rapport and communicate effectively.
• Exceptional attention to detail and organizational skills to manage multiple client requests and travel arrangements simultaneously.
• Proficiency in travel booking systems and software.
• Ability to work independently and as part of a team, taking ownership of tasks and delivering results within deadlines.
• Flexibility to work outside regular office hours, especially during peak travel seasons.
• Fluency in English (additional language proficiency is a plus).

Join our team and embark on a rewarding journey of creating unforgettable holiday experiences for our valued clients. Together, we will make dreams come true and forge lifelong memories through exceptional holiday planning and service.

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)