Technical Support Associate

2 weeks ago

Kolkata, West Bengal, India Vicom Security Private Limited Full time ₹ 4,39,232 per year

We are hiring an experienced Female Telecaller with a minimum of 3 years of proven experience in concept selling (such as Vehicle Insurance, Facility Management Services, IoT solutions, Accessories, or AMC sales). The role involves cold calling potential dealers of Logistic Heavy Duty Commercial Vehicles to promote our Smart Fleet Video Management System (SFVMS), generating interest, qualifying leads, and scheduling management-level online demos. Candidates must have strong communication skills in English & Hindi, confidence in pitching to business owners/decision-makers, and the ability to handle basic technical queries related to fleet management solutions. Proficiency in MS Office and CRM tools is required.

Key Responsibilities:

 Identify and contact potential dealers through cold calling, lead databases, and referrals.

 Introduce and explain the SFVMS features, benefits, and business opportunities.

 Qualify leads, generate interest, and pitch the solution effectively to decision-makers.

 Schedule and coordinate second-round discussions/online demonstrations with senior

management.

 Maintain follow-ups with connected calls with clients.

 Work closely with the sales and service team to ensure seamless conversion from

prospecting to closure.

 Provide regular reports on call conversion status.

 Stay updated on fleet technology, GPS tracking, and IoT-based solutions to handle basic

technical queries confidently.

Qualifications & Requirements:

 Minimum 3 years of experience in telecalling, lead generation, or telesales, preferably in

technology / B2B / fleet management / automotive solutions.

 Female candidate only (as per role requirement).

 Strong communication and interpersonal skills with fluency in English & Hindi

 Ability to pitch to business owners and decision-makers confidently.

 Proven ability to drive initial sales conversations and set up management-level meetings.

 Proficiency in MS Office and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹11, ₹36,864.97 per month

Work Location: In person

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