Technical Support Engineer

2 days ago

Kolkata, West Bengal, India Logistifie Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Applications are open only for candidates based in Kolkata

About Logistifie

Logistifie is building the next-generation chauffeur, limo, and taxi dispatch SaaS platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally. We are a fast-growing startup where innovation, customer experience, and technology come together.

We're looking for a Technical Support Engineer who will play a critical role in supporting our customers, ensuring smooth operations, and maintaining customer trust.

Key Responsibilities

. Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.

. Provide timely, empathetic, and effective support via email, chat, and calls.

. Diagnose, replicate, and escalate software issues to the engineering team with detailed logs and reports.

. Collaborate with product and development teams to improve platform stability and customer satisfaction.

. Document known issues, fixes, and create knowledge base articles for both internal and external use.

. Assist customers with onboarding, integrations, and configuration of the Logistifie platform.

. Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.

. Suggest improvements in tools, processes, and workflows to make support faster and more efficient.

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).

1–3 years of experience in technical support, SaaS, or mobility/dispatch software.

Strong knowledge of web technologies (Angular, APIs, Cloud platforms).

Hands-on experience with troubleshooting tools, logs, and debugging techniques.

Familiarity with SaaS platforms, CRM, ticketing systems (Zohodesk, Fresh desk, JIRA, etc.).

Excellent communication skills with a customer-first mindset.

Ability to manage multiple priorities in a fast-paced startup environment.

Nice to Have

Experience with ride-hailing, booking, or fleet management platforms.

Knowledge of SQL / databases for debugging and analytics.

Exposure to cloud platforms (AWS, Azure, or GCP).

What We Offer

Opportunity to shape the future of global mobility technology.

A collaborative startup culture with ownership and growth opportunities.

Competitive salary and performance incentives.

Work with a passionate team solving real-world transportation challenges.

  • Junior Technical Support Engineer

    1 day ago

    Kolkata, West Bengal, India CloudLabs Inc Full time

    CloudLabs Inc :CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative...

  • Technical Support Assistant

    2 days ago

    Kolkata, West Bengal, India EnQuest PetroSolutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Summary: The Technical support Assistant to the Technical Head will provide high-level administrative and technical support to ensure the efficient operation of the technical department. The role involves coordinating technical documentation, assisting in project management, liaising between departments, and supporting the Technical Head with data...

  • Technical Support Professional

    6 days ago

    Kolkata, West Bengal, India beBeeTelecommunications Full time ₹ 20,00,000 - ₹ 30,00,000

    Job Opportunity: Technical Support EngineerWe are seeking a highly skilled and experienced Technical Support Engineer to join our team.The ideal candidate will have expertise in creating and maintaining the infrastructure necessary for the growth and upkeep of field and network operations. Key responsibilities include driving procurement and technical...

  • Technical Support Specialist

    5 days ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to deliver exceptional customer experiences through expert technical assistance. This role requires a strong technical background, excellent problem-solving skills, and a passion for customer service.Key Responsibilities:Provide timely and effective technical support...

  • Senior Technical Support Specialist

    1 week ago

    Kolkata, West Bengal, India beBeeExpert Full time ₹ 96,00,000 - ₹ 1,68,00,000

    Job SummaryWe are seeking a skilled technical professional to deliver exceptional support for our data security and governance platform.This role involves resolving complex product issues, mentoring junior engineers, and collaborating cross-functionally to ensure customer satisfaction and retention.Key ResponsibilitiesAct as the primary technical contact for...

  • Technical Support Engineer Position Available

    12 hours ago

    Kolkata, West Bengal, India beBeeTelecommunications Full time ₹ 12,00,000 - ₹ 15,00,000

    Technical Support Engineer - Kolkata, West BengalWe are seeking a skilled Technical Support Engineer to join our team in Kolkata, West Bengal.Drive infrastructure development for field and network operations, including Internet Data Centers, ATM sites, Cable Landing Stations, and NW space to enhance network efficiency and availability.Correct mission...

  • Junior Technical Support Specialist

    4 days ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    About the RoleThis is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.As a Junior Technical Support Engineer, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our...

  • Senior Technical Support Specialist

    3 days ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a seasoned technical professional to fill the role of Senior Customer Support Engineer.This position involves providing high-level technical assistance to customers via various channels, ensuring their satisfaction with our products and services.ResponsibilitiesProvide advanced technical support to clients through phone, email, and...

  • Technical Support Specialist

    3 hours ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 11,54,195 - ₹ 16,71,168

    Transform Hospitality through Technical ExpertiseEmpower your career by providing exceptional technical support to internal and external customers. Collaborate with cross-functional teams to ensure seamless issue resolution.Key Responsibilities:Utilize expertise in escalated support issues, diagnosing challenges and delivering solutions to clients and...

  • Senior Technical Support Expert

    2 days ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical IT Specialist PositionWe are looking for a highly skilled and proactive technical specialist to join our team. This position will be responsible for resolving complex technical issues, providing in-depth troubleshooting, and ensuring smooth incident resolution.Key Responsibilities:Handle escalated incidents, service requests, and provide timely...