Technical Support Engineer

2 days ago

Kolkata, West Bengal, India Logistifie Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Applications are open only for candidates based in Kolkata

About Logistifie

Logistifie is building the next-generation chauffeur, limo, and taxi dispatch SaaS platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally. We are a fast-growing startup where innovation, customer experience, and technology come together.

We're looking for a Technical Support Engineer who will play a critical role in supporting our customers, ensuring smooth operations, and maintaining customer trust.

Key Responsibilities

. Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.

. Provide timely, empathetic, and effective support via email, chat, and calls.

. Diagnose, replicate, and escalate software issues to the engineering team with detailed logs and reports.

. Collaborate with product and development teams to improve platform stability and customer satisfaction.

. Document known issues, fixes, and create knowledge base articles for both internal and external use.

. Assist customers with onboarding, integrations, and configuration of the Logistifie platform.

. Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.

. Suggest improvements in tools, processes, and workflows to make support faster and more efficient.

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).

1–3 years of experience in technical support, SaaS, or mobility/dispatch software.

Strong knowledge of web technologies (Angular, APIs, Cloud platforms).

Hands-on experience with troubleshooting tools, logs, and debugging techniques.

Familiarity with SaaS platforms, CRM, ticketing systems (Zohodesk, Fresh desk, JIRA, etc.).

Excellent communication skills with a customer-first mindset.

Ability to manage multiple priorities in a fast-paced startup environment.

Nice to Have

Experience with ride-hailing, booking, or fleet management platforms.

Knowledge of SQL / databases for debugging and analytics.

Exposure to cloud platforms (AWS, Azure, or GCP).

What We Offer

Opportunity to shape the future of global mobility technology.

A collaborative startup culture with ownership and growth opportunities.

Competitive salary and performance incentives.

Work with a passionate team solving real-world transportation challenges.

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