Technical Support Executive

4 days ago

Kolkata, West Bengal, India Logistifie Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Logistifie:

Logistifie is a global software development company specializing in dispatch and booking systems for chauffeur and transport companies. Our technology helps businesses operate more efficiently and deliver seamless travel experiences to their clients. We are expanding our technical support team to ensure our customers receive world-class service and assistance.Role & responsibilities

Key Responsibilities:

  • Provide technical assistance to clients via email, chat, and online meetings.
  • Diagnose and troubleshoot software, browser, and integration issues in a timely manner.
  • Work closely with the development and design teams to resolve client issues efficiently.
  • Maintain accurate support documentation and client communication records.
  • Conduct training sessions for clients on how to use Logistifie products effectively.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to manage multiple client tickets and meet deadlines.
  • Comfortable with remote client interaction and screen-sharing sessions.
  • Knowledge of tools such as Google Meet, Slack, ClickUp, or Trello is a plus.
  • Good understanding of web technologies (HTML, JavaScript, APIs, hosting, and DNS).
  • Hands-on experience with Squarespace, WordPress, or similar platforms preferred.

What We Offer:

  • Competitive salary package based on experience.
  • Opportunity to work with international clients and real-world software projects.
  • Collaborative and learning-focused work environment.
  • Career growth within a rapidly expanding global tech company.

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