IT Support
1 day ago
Job Title: IT Support Executive / IT Support Engineer
Department: Information Technology (IT)
Location: Kolkata
Reporting To: IT Manager / Head of IT
Job Purpose:
The IT Support Executive is responsible for maintaining the organizations IT systems, hardware, software, and networks. The role ensures smooth day-to-day technical operations by providing timely support, resolving user issues, and maintaining system reliability and data security.
Key Responsibilities:
1. Technical Support
- Provide first-line support for hardware, software, and networking issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
- Respond to IT support tickets, calls, and emails in a timely manner.
- Ensure minimal downtime by resolving technical issues efficiently.
2. Network & System Maintenance
- Monitor and maintain local area network (LAN), Wi-Fi, and internet connectivity.
- Assist in setting up new systems and network configurations.
- Maintain and update antivirus, firewalls, and security patches.
- Perform regular data backups and ensure data recovery systems are functional.
3. Software & Application Support
- Install, update, and troubleshoot operating systems and software applications.
- Provide support for business applications (ERP, CRM, Accounting Software, etc.).
- Coordinate with software vendors for issue resolution and updates.
4. IT Asset Management
- Maintain an up-to-date inventory of IT assets, licenses, and accessories.
- Track hardware and software allocation to employees.
- Recommend upgrades or replacements for outdated systems.
5. Security & Compliance
- Implement and maintain IT security policies and best practices.
- Monitor systems for unauthorized access or security breaches.
- Ensure compliance with data protection and IT governance policies.
6. Documentation & Reporting
- Maintain IT service logs and incident reports.
- Document configurations, network maps, and system setups.
- Provide weekly/monthly updates on IT performance and issue trends.
Qualifications & Experience:
- Bachelor's degree / Diploma in Computer Science, IT, or related field.
- 2–6 years of experience in IT support, hardware, or network management.
- Strong knowledge of Windows/Linux operating systems and MS Office tools.
- Basic understanding of networking (LAN/WAN, routers, switches, IP configuration).
Skills Required:
- Strong problem-solving and analytical ability.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple issues.
- Knowledge of hardware troubleshooting and system configuration.
- Familiarity with cloud systems (Google Workspace, Microsoft 365) is a plus.
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