Customer Support Executive

1 day ago


Bengaluru Chennai Kolkata, India Emerge It Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities:
• Respond to Customer Queries in a timely and accurate way, via phone, email orchat,ensuring a positive customer experience.
• Identify customer needs and help customer use specific features effectively.

Analyse and report product malfunctions (by conducting tests in various scenariosorimpersonating users to replicate issues.).
• Update our internal database with information regarding technical issues andvaluablediscussions with customers.
• Monitor customer complaints on social media and proactively reachout toprovideassistance and resolve issues.
• Share feature requests and effective workarounds with teammembers.
• Inform customers about new features and functionalities.
• follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketingteam.
• Assist in training junior Customer Support Representatives. Perks and Benefits:
• Work Visa & Insurance will be provided by the company.
• Food/cooking Allowance, Accommodation & Transportation providedfromhometooffice & vice-versa.
• Fixed Salary & performance based bonus.
• Training in Bangalore with salary.
• Direct Recruitment & no recruitment fees.
• Monthly 1 sick & 1 casual leave.
• 15 days yearly leave with flight charges reimbursement.


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