L2 IT Application Support Associate

5 days ago

Kolkata, India BOSONTECH IT SERVICES PRIVATE LIMITED Full time

Description : - Handling tickets related to all Application raised by the end user / L1. Guidance on functionality to end user / L1. Also, on need basis extending support in IT Project implementation. Coordinate with other OEM/ASP team for resolution. Handling Backend updates and queries.Duties and Responsibilities : - Understanding on the overall banking Products prevalent in Indian Banking Industry.- Good understanding on the Core Banking/CBS functionalities and supporting applications used by Banks like Retail Internet Banking, Mobile Banking/IMPS, UPI, NACH, SFMS, Payment Gateways etc. to name a few and different ways they are connected to each other.- Must have worked in the application support role in the past to get a hands-on experience.- Understanding on the tables and Database for extraction of data or analysis of the data related to certain issues- basic understanding of SQL.- Good understanding on the processes followed for resolution of the production issue and their reporting with root cause and corrections.- Good communication skill to articulate issues faced or resolution suggested in the application to different internal and external stakeholder of the bank.- Effective monitoring skills to monitor the open issues and take them for a logical closure.- Provide resolution, if possible, from front end.- Forward the issue to next level after completing full analysis of the issue and (OEM/Application Team) if not possible to resolute from Helpdesk End.Job Description : - Scan all the tickets from users/Branches/BUs/HO forwarded by L1 regarding different issues or requirements sent to Helpdesk. Communicate with the L1 and understand the Issue if required.- Perform minimum analysis of the issue to come to a conclusion if the issue is related to understanding or there is issue in the system.- Recording of the application issues and informing the IT vendor after gathering minimum information.- Initiating calls or arranging supporting data for stimulation of the issue and get resolution of the same.- Participate in the Severity 1 and 2 calls and update the stakeholders about the status of the issue and corrective measures.- Assist business in reconciliation of the transaction data for the transactions involved in payment gateways, understanding of payment flows such as Card payments, eComm, POS, NEFT/RTGS etc., interfaces, ATM SWITCH, basic knowledge on APIs etc.- Co-ordinate with NPCI, IDBRT, UIDAI, Payment Gateway provider to understand the downtime/ maintenance activity schedules and inform bank stakeholders for necessary action.- Operational activities EOD, BOD execution for FC CBS (i.e. during night support).- Support during DC DR Activity support. (ref:hirist.tech)

  • Finacle Application Support L2

    2 weeks ago

    Kolkata, West Bengal, India DXC Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Essential Job Functions:Should have minimum experience of 5 years in any Finacle version as L2 support. Out of which, minimum of 2 years of experience as L2 or L3 support in Finacle 10.x.Should have adequate experience and expertise in implementation, configuration and support in Finacle version 10.x.Should have experience in similar Projects...

  • L2 IT Application Support Associate

    3 days ago

    Kolkata, West Bengal, India Bosontech IT Services Private Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    DescriptionHandling tickets related to all Application raised by the end user / L1. Guidance on functionality to end user / L1. Also, on need basis extending support in IT Project implementation. Coordinate with other OEM/ASP team for resolution. Handling Backend updates and queries.Duties And ResponsibilitiesUnderstanding on the overall banking Products...

  • L2 IT Application Support Associate

    3 days ago

    Kolkata, India Bosontech IT Services Private Limited Full time

    Job Description Description - Handling tickets related to all Application raised by the end user / L1. Guidance on functionality to end user / L1. Also, on need basis extending support in IT Project implementation. Coordinate with other OEM/ASP team for resolution. Handling Backend updates and queries. Duties And Responsibilities - Understanding on the...

  • Finacle Customization L2

    4 days ago

    Kolkata, India DXC Technology Full time

    Job Description: Essential Job Functions: Minimum experience of 5 years in any Finacle version as L2 support. Out of which, minimum of 2 years of experience as L2 or L3 developer or customization engineer in Finacle 10.x Adequate experience and expertise in customization, implementation, configuration and support in Finacle version 10.2.x. Experience in...

  • Finacle Customization L2

    2 weeks ago

    Kolkata, West Bengal, India DXC Technology Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description:Essential Job Functions:Minimum experience of 5 years in any Finacle version as L2 support. Out of which, minimum of 2 years of experience as L2 or L3 developer or customization engineer in Finacle 10.xAdequate experience and expertise in customization, implementation, configuration and support in Finacle version 10.2.x.Experience in similar...

  • Hiring || L2 Tech Support

    1 week ago

    Kolkata, India 2coms Full time

    2COMS is hiring a Senior IT Helpdesk Executive in Kolkata(Work From Office) to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management.The ideal candidate brings a minimum of 3 years of relevant experience with currently in a L2 level role handling Incident management, IT, and Cloud services management.The position...

  • Hiring || L2 Tech Support

    4 days ago

    Kolkata, India 2coms Full time

    2COMS is hiring a Senior IT Helpdesk Executive in Kolkata (Work From Office)  to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management. The ideal candidate brings a minimum of 3 years of relevant experience  with currently in a L2 level role handling Incident management, IT, and Cloud services management. The...

  • Customer Support Associate

    2 weeks ago

    Kolkata, India Adyan Consultants PVT LTD. Full time

    _** Associate Hiring Job Description **_ **Designation** - Advance resolution expert (L2) **Job Profile** - Handling escalation calls. **Job Type** - Full Time -Permanent - Duration 9 Hours (including 1 hr break) **Mandatory Criteria-** - Communication skill - Excellent communication needed in English and Hindi - Education - Higher secondary - Experience...

  • Designer L2

    5 days ago

    Kolkata, West Bengal, India Wipro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionJob Title: Designer L2Req Id: 102610City: Gurugram, Gurugram, Kolkata, PuneState/Province: Haryana, Luxembourg, Maharashtra, West BengalPosting Start Date: 11/18/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most...

  • Tech Support

    4 weeks ago

    Kolkata, India Easebuzz Full time

    Job Description Key Responsibilities User Support & Issue Management: - Serve as the first point of contact for operational and technical issues. - Attend calls from end users regarding issues or queries. - Understand and gather information about user-reported issues. - Raise tickets for reported issues and track them until resolution. - Ensure First Time...