Tech Support
3 weeks ago
Job Description Key Responsibilities User Support & Issue Management: - Serve as the first point of contact for operational and technical issues. - Attend calls from end users regarding issues or queries. - Understand and gather information about user-reported issues. - Raise tickets for reported issues and track them until resolution. - Ensure First Time Resolution (FTR) wherever possible. Coordination & Escalation: - Identify the appropriate L2 personnel for ticket assignment. - Follow up with L2 or other teams until issues are resolved and tickets are closed. - Collaborate with operational teams to provide additional generic support required by the bank. Monitoring & Reporting: - Monitor systems for operational issues. - Maintain documentation of recurring issues, solutions, and user interactions. - Escalate unresolved issues to higher-level technical or operational teams. Process Adherence & Improvement: - Follow standard procedures for issue logging and ticket management. - Contribute to continuous improvement by suggesting enhancements in support processes.
-
Tech Support Executive
1 week ago
Kolkata, West Bengal, India AdeebaEServices Full time ₹ 10,000 - ₹ 20,000 per yearCompany Description Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally...
-
Tech Support Inbound
1 week ago
Kolkata, West Bengal, India Adeeba E Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description Adeeba e-Services is a leading International BPO running Inbound process only. We provide technical help to our US, UK, Australian and Canadian customers 24x7 with our best technicians. Job Description We are hiring Technical Support Executive for Inbound Tech support International Process.Night Shift. Timing : 10.30pm to 8.30amProcess...
-
Kolkata, West Bengal, India Adeeba e Services Full time ₹ 24,000 per yearCompany Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...
-
Tech Support Process
1 week ago
Kolkata, West Bengal, India Adeeba e Services Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...
-
Kolkata, West Bengal, India AdeebaEServices Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany Description Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally...
-
Tech Support Associates
1 week ago
Kolkata, West Bengal, India AdeebaEServices Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany Description Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally...
-
Tech Support Associate
6 days ago
Kolkata, West Bengal, India Adeeba e Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...
-
Tech Support Executive
1 week ago
Kolkata, West Bengal, India Adeeba e Services Full time ₹ 20,000 - ₹ 40,000 per yearCompany Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...
-
Opening for tech support
1 week ago
Kolkata, West Bengal, India Adeeba e Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...
-
Come for Inbound Tech Support
1 week ago
Kolkata, West Bengal, India AdeebaEServices Full time ₹ 1,00,000 - ₹ 1,20,000 per yearCompany Description Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally...
