Hiring || L2 Tech Support

4 hours ago

Kolkata, India 2coms Full time

2COMS is hiring a Senior IT Helpdesk Executive in Kolkata(Work From Office) to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management.The ideal candidate brings a minimum of 3 years of relevant experience with currently in a L2 level role handling Incident management, IT, and Cloud services management.The position will be responsible for L2 Incident Management, Solution Identification, Root cause analysis, SaaS product management, and issues resolution with 3rd party support coordination, IT Infrastructure support, and day-to-day technical coordination with Operations.The role will focus on solution finding, R&D, testing, and implementing required tools as and when the organization demands.KRAs include·Incident Management·Solution Implementation·Cloud Services Management like Zoho, AWS, Cloud telephony·Communication service channels Management·User Management·Asset Management·IT Procurement and Vendor Coordination·Organization Security and Privacy Policy ImplementationJob Location: Kolkata (Work From Office)Employment Type: Full-TimeQualification: Any Graduate (Preferred in Technical Background)Joining: Immediate (Max 15-day Notice)Key ResponsibilitiesMonitoring and supporting day-to-day IT activitiesHandling IT Tickets and User ManagementManaging IT backups and Asset TrackingCoordination IT Procurement and VendorsManaging 3rd-party Cloud ServicesSeniority Level - Mid levelEmployment Type - Full-timeSkillsRoot Cause AnalysisHelp Desk SupportCloud ServicesLAN-WANTroubleshootingIT OperationsTechnical SupportIT AdminRequirementsBenefitsGet UpSkilling in advance technologyZERO cost Training programIncrease chances to work with advanced "skills on demand"Guaranteed hike on the current payBetter organization and long term career growth with 2COMS ​PF, Medical Insurance and other perks

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