Hiring || L2 Tech Support

2 days ago

Kolkata, India 2coms Full time

2COMS is hiring a Senior IT Helpdesk Executive in Kolkata (Work From Office)  to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management. The ideal candidate brings a minimum of 3 years of relevant experience  with currently in a L2 level role handling Incident management, IT, and Cloud services management. The position will be responsible for L2 Incident Management, Solution Identification, Root cause analysis, SaaS product management, and issues resolution with 3rd party support coordination, IT Infrastructure support, and day-to-day technical coordination with Operations. The role will focus on solution finding, R&D, testing, and implementing required tools as and when the organization demands. KRAs include ·        Incident Management ·        Solution Implementation ·        Cloud Services Management like Zoho, AWS, Cloud telephony ·        Communication service channels Management ·        User Management ·        Asset Management ·        IT Procurement and Vendor Coordination ·        Organization Security and Privacy Policy Implementation Job Location:  Kolkata (Work From Office) Employment Type:  Full-Time Qualification:  Any Graduate (Preferred in Technical Background)   Joining:  Immediate (Max 15-day Notice)   Key Responsibilities Monitoring and supporting day-to-day IT activities Handling IT Tickets and User Management Managing IT backups and Asset Tracking Coordination IT Procurement and Vendors Managing 3rd-party Cloud Services Seniority Level - Mid level Employment Type - Full-time Skills Root Cause Analysis Help Desk Support Cloud Services LAN-WAN Troubleshooting IT Operations Technical Support IT Admin Requirements Benefits Get UpSkilling in advance technology ZERO cost Training program Increase chances to work with advanced "skills on demand" Guaranteed hike on the current pay Better organization and long term career growth with 2COMS    PF, Medical Insurance and other perks

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