Technical Support Advisor

1 week ago


Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 2,40,000 - ₹ 3,20,000 per year

Salary :

32k CTC, 27k In hand

Interview Rounds

1) HR round

2) Operation round

3) Assessment round

We look forward to welcoming you

Greetings Kolkata

Join Our Team

Teleperformance welcomes you to be a part of our dynamic team

Job Role: Customer Care Executive (International process, Inbound)

Location: Kolkata, Saltlake sector v

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound calls and handle escalation cases.

Responsibilities:

- Handling customer inquiries and resolving issues via calls.

- Resolving technical issues.

- Providing product/service information to customers

- Meeting and exceeding customer satisfaction targets

- Maintaining accurate records of customer interactions

- Collaborating with team members to achieve team goals

Requirements:

- Graduate freshers or experienced undergraduates needed.

- Excellent communication and interpersonal skill in English.

- Comfortable in hardcore night shift.

Shifts:

Hardcore night shift

Any 9.5 hour during 4 pm to 10 am

5 working days with 2 rotational week off

Transporation:

One sided pickup or drop for odd hour shifts

Contact Details : HR Sneha Chatterjee

HR Priyanka Dhar



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