Customer Support Advisor

4 days ago

Kolkata, West Bengal, India Capgemini Full time ₹ 2,40,000 - ₹ 6,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are seeking a dedicated and empathetic Customer Support Representative to join our team. The ideal candidate will be responsible for providing timely and effective assistance to customers, resolving issues, and ensuring a high level of customer satisfaction.

In this role you will play a key role in:
  • Respond to customer inquiries via phone, email, chat, or social media in a professional and courteous manner.
  • Troubleshoot and resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Follow up to ensure resolution and customer satisfaction.
  • Collaborate with internal teams to improve products, services, and customer experience.
  • Stay up-to-date with product knowledge, company policies, and industry trends.
  • Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
YOUR PROFILE
  • Bachelor's degree (Mandatory).
  • Freshers only.
  • Open to Work from Office.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Ability to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
  • Knowledge of International culture and customer behaviour.
  • Ability to handle customer Queries with patience and empathy.
WHAT YOU'LL LOVE ABOUT WORKING HERE
  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
  • We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
  • Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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