Service Desk Analyst L1 Technical Support
3 days ago
Role & responsibilities
- Associate should be able to work on different application issues with Good Troubleshooting Skills.
- Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.
- Team player and ready to manage shared account model with 24*7 support (managing multiple accounts)
Preferred candidate profile
- Excellent communication skills
- Voice support experience
- L1 technical support experience in the retail domain
- Hands-on experience with ServiceNow ticketing tool and Active Directory (added advantage)
- Chat support experience
- Familiarity with remote support for end users
- Willingness to work in a 247 environment
- Comfortable with rotational shifts and rotational week-offs
- Minimum 2.5 years commitment to the project
- Must clear customer evaluation to be eligible for the project
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