Operations Manager

1 day ago

Uttarakhand, India Headsup Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

OPERATIONS MANAGER DUTIES AND RESPONSIBILITLIES

  • Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus.

  • Ensuring 100% guest satisfaction.

  • Fully responsible for all aspects of all departments.

  • Support and work with all Head of Departments in all aspects of running this hotel.

  • Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.

  • Overlook Front office and Food & beverage operation on daily basis

  • Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets, Guest feedback action taken for service recovery, and any staff issues. 

  • Minutes of the meeting are to be sent to GM/Management.

  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required.

  • Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).

  • Closely working with head of department ,inspecting the stores (F & B / Kitchen / Housekeeping / Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.

  • Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

  • Inspecting all departments for SOP implementation.

  • Inspecting all arrival rooms and guest areas for their upkeep and maintenance.

  • Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
    Monitor the co-ordination between all departments for smooth & efficient operations.

  • Assessing and reviewing customer satisfaction and service recovery process.

  • Meet all dept. heads to review & train the staff to upkeep the human capital.

  • Identifying staff learning needs and assisting with development

  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

  • Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.

  • Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.

  • Be available on call 24 hours a day to resolve any urgent problems or emergencies.

  • Responsible for the overall management of the operation of the hotel.

  • Responsible to adopt long working hours and break shifts as and when required in operation.

  • Any other duties assigned.

PREREQUISITES:
Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.

EDUCATION:
A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor's degree and/or diploma in hotel or another related field.
Computer Knowledge, MS Office. 

Experience in Property Management Software and Revenue Management Systems is desired.




 

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