Requirement for Operation manager

Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long -term issues to the General Manager / MD and helping formulate solutions. The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: - Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus. - ⁠Ensuring 100% guest satisfaction.  Fully responsible for all aspects of all departments.  Support and work with all Head of Departments in all aspects of running this hotel.  Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.  Overlook Front office and Food & beverage operation on daily basis .  Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM/Management.  Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required.  Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).  Closely working with head of department ,inspecting the stores (F & B / Kitchen / Housekeeping / Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.  Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.  Inspecting all departments for SOP implementation.  Inspecting all arrival rooms and guest areas for their upkeep and maintenance.  Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.  Monitor the co -ordination between all departments for smooth & efficient operations.  Assessing and reviewing customer satisfaction and service recovery process.  Meet all dept. heads to review & train the staff to upkeep the human capital.  Identifying staff learning needs and assisting with development  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.  Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.  Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.  Be available on call 24 hours a day to resolve any urgent problems or emergencies.  Responsible for the overall management of the operation of the hotel.  Responsible to adopt long working hours and break shifts as and when required in operation.  Any other duties assigned. REPORTS TO: General Manager / Management PREREQUISITES: Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation. EDUCATION: A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor's degree and/or diploma in hotel or another related field. Computer Knowledge, MS Office. Experience in Property Management Software and Revenue Management Systems is desired. EXPERIENCE: Minimum 7+ years' work experience in a 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager. Place of work:  Uttarakhand Salary: 80k/month to 1 lakh , Negotiable interested candidates can send resume via mail ;\/a>