Coordinator - Sales & Service (safety Division)

4 days ago

Chennai, Tamil Nadu, India Synergy Maritime Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

  • Update safety portal and ensure details are up to date
  • Liase with vendors to facilitate service and negotiate better rates
  • End to end billing cycle to be carried out through zoho creator.
  • Handle customer inquiries via CRM.
  • Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.
  • Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.
  • Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.
  • Prepare Invoices: Create and send invoices to accounts for further processing.
  • Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.
  • Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.
  • Follow up with customers post-purchase to ensure satisfaction and gather feedback.
  • Liase and co ordinate all safety related service and ensure vessel compliance is maintained.

Qualifications:

  • Education: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science

Experience:

  1. Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry.
  2. Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).
  3. Sailing experience as a junior navigation office will be an added advantage.

Skills:

  1. Strong organizational and multitasking abilities.
  2. Excellent verbal and written communication skills.
  3. High attention to detail and accuracy.
  4. Ability to work independently and as part of a team.
  5. Customer-focused with a proactive attitude.

Key Competencies:

  • Problem-Solving: Ability to identify issues and resolve customer concerns effectively.
  • Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.
  • Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues.
  • Adaptability: Ability to adapt to changing priorities and work environments.
  • Flexibility: Flexible to work after office hours and during weekend.

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