
Senior Coordinator
7 days ago
Sales and Service Coordinator/Senior sales and servicecoordinator:
- Handle customer inquiries via CRM.
- Prepare Quotes: Generate accurate and detailedsales/service quotes based on customer requirements.
- Issue Purchase Orders (POs): Process and issue POs tosuppliers and ensure all details are accurate and complete.
- Execution: Execute the sales order or service orderby liaising with suppliers /inhouse team and ensure timely completion of thejob in the cost-effective manner.
- Prepare Invoices: Create and send invoices toaccounts for further processing.
- Resolve customer issues and complaints promptly, escalatingto relevant departments when necessary.
- Coordinate with logistics and supply chain teams to ensuretimely delivery of navigation systems and services.
- Follow up with customers post-purchase to ensuresatisfaction and gather feedback.
Qualifications:
- Education: Bachelors degree in Electronics andCommunication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science
Experience:
Minimum of 2 years of experience in a sales support orcustomer service role, preferably in the navigation systems industry.
- Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).
Sailing experience as a junior navigation office will be anadded advantage.
Skills:
Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Customer-focused with a proactive attitude.
Key Competencies:
- Problem-Solving: Ability to identify issues andresolve customer concerns effectively.
- Time Management: Efficient in managing time andprioritizing tasks to meet deadlines.
- Interpersonal Skills: Strong interpersonal skills tobuild and maintain relationships with customers and colleagues.
- Adaptability: Ability to adapt to changing prioritiesand work environments.
- Flexibility: Flexible to work after office hours andduring weekend.
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