Coordinator - Sales & Service

1 week ago

Chennai, Tamil Nadu, India Synergy Maritime Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Sales and Service Coordinator/Senior sales and servicecoordinator:

  • Handle customer inquiries via CRM.
  • Prepare Quotes: Generate accurate and detailedsales/service quotes based on customer requirements.
  • Issue Purchase Orders (POs): Process and issue POs tosuppliers and ensure all details are accurate and complete.
  • Execution: Execute the sales order or service orderby liaising with suppliers /inhouse team and ensure timely completion of thejob in the cost-effective manner.
  • Prepare Invoices: Create and send invoices toaccounts for further processing.
  • Resolve customer issues and complaints promptly, escalatingto relevant departments when necessary.
  • Coordinate with logistics and supply chain teams to ensuretimely delivery of navigation systems and services.
  • Follow up with customers post-purchase to ensuresatisfaction and gather feedback.

Qualifications:

  • Education: Bachelors degree in Electronics andCommunication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science

  • Experience:

  • Minimum of 2 years of experience in a sales support orcustomer service role, preferably in the navigation systems industry.

  • Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).

  • Sailing experience as a junior navigation office will be anadded advantage.

  • Skills:

  • Strong organizational and multitasking abilities.

  • Excellent verbal and written communication skills.
  • High attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Customer-focused with a proactive attitude.

Key Competencies:

  • Problem-Solving: Ability to identify issues andresolve customer concerns effectively.
  • Time Management: Efficient in managing time andprioritizing tasks to meet deadlines.
  • Interpersonal Skills: Strong interpersonal skills tobuild and maintain relationships with customers and colleagues.
  • Adaptability: Ability to adapt to changing prioritiesand work environments.
  • Flexibility: Flexible to work after office hours andduring weekend.

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