Program Manager

Job DescriptionJob Title: Program ManagerCity: Kuala LumpurState/Province: Kuala LumpurPosting Start Date: 11/26/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description:Job DescriptionRoleThe purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery͏͏DoDelivery ManagementEnsure seamless delivery of the projectsDeploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirementCreate quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costsEnsure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations)Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLALiaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metricsDrive various project related audits like quality, customer, ISO etc and ensure zero non-complianceConduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalationsConducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirementRegularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processesMaintain project structure in Confluence & SAP in line with prevailing business requirements and normsEnsure expected ramp down (ERD) compliance as committed in MSAClient Relationship ManagementEngage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clientsConduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation͏Identify and close early warnings on a project to avoid any customer escalationsPlan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the accountDesign and monitor project performance dashboards/ reports with the clients periodicallyDelivery governance across the projectCreate weekly/ monthly/ quarterly MIS and reports to monitor and track overall projectConduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projectsIdentify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakageEscalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project planReview and monitor revenue allocations/ realization to avoid OB revenue leakageProvide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risksOperational ExcellenceAutomation FocusPerform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the projectDeploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of deliveryInteract and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project͏Innovation FocusBrainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parametersDrive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growthPlan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of workingDrive and deploy Knowledge Management and sharingContribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own accountDeploy the Wipro's knowledge management portal across the account and monitor & track trainingsCapability Development and Talent Pipeline CreationDemand forecasting in line with business requirementsAnticipate attrition and ensure right talent supply chain to deliver the projectSpearhead quarterly demand forecasting and resource planning aligned to project requirementsCreate and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition teamAnticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirementsDrive 100% compliance on trainings and upskilling requirementsPrioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chainDrive towards 100% mandatory training compliance for the target population within an accountPlan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotationsQuarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBPFresher engagement programEnsure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)Team ManagementResourcingForecast talent requirements as per the current and future business needsHire adequate and right resources for the teamTalent ManagementEnsure adequate onboarding and training for the team members to enhance capability & effectivenessBuild an internal talent pool and ensure their career progression within the organizationManage team attritionDrive diversity in leadership positionsPerformance ManagementSet goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reportsEnsure that the Performance Nxt is followed for the entire teamEmployee Satisfaction and EngagementLead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to build engagement within the teamFacilitate rewards and recognition to acknowledge the high performers in the teamMandatory Skills: Project Management ADM .Experience: >10 YEARS .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.