Call Centre Executive

3 days ago


Gopalapuram Chennai Tamil Nadu, India Dr Mohan's Diabetes Specialties Centre - Madurai Full time ₹ 18,000 - ₹ 2,50,000 per year

Job description:

Job description

  1. Fixing appointments and enquiry visit conversion

  2. Telephone etiquette with call quality adherence

  3. First Call Resolution (FCR) of enquiry calls

  4. Average wait time of patients during the call (Call holding)

  5. Call transfer rate

  6. Customer call frequency

  7. Ensure all the calls are answered properly without getting missed out

  8. Quality parameters followed as per SOP's

  9. Feedback from the patients and their satisfaction

*** Looking for multilingual candidates who can speak Telugu/Malayalam/Kannada/Tamil/Hindi

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Schedule:

  • Day shift
  • Morning shift
  • Rotational shift

Education:

  • UG

*Speak with the employer*

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Language:

  • English (Preferred)

Work Location: In person

*Speak with the employer*

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person


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