
Survey Operations
16 hours ago
**PEPUP HR CONSULTING PVT LTD**
**Job Profile: Survey Operations (Call Centre)**
**Job Type**: Full Time (WFO)
Location: Chennai, Tamil Nadu
Joining: Immediate (within 7 days of selection)
**ABOUT JOB**:
- As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a high level of Quality standard.
- You will oversee the performance of the call agents, provide guidance, and implement best practices to enhance efficiency of the Calls.
- The role requires you to work effectively in a dynamic and challenging environment, coordinating with internal teams for process improvements.
- This position requires a strong focus on monitoring call metrics, handling escalations, and meeting service level targets.
**JOB RESPONSIBILITIES**:
- Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards.
- Monitor call metrics, such as average handling time and take corrective actions when necessary.
- Handle escalated calls, resolve issues, and provide a superior level of service.
- Provide regular feedback and coaching to call agents to improve their performance and Call handling skills.
- Collaborate with internal teams to streamline processes and implement strategies for operational excellence.
- Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards.
**REQUIRED QUALIFICATIONS**:
- Bachelor's degree in any field with a minimum of 1-2 year of experience.
- An excellent listening and communication skills is must, both verbal and written, in Tamil (mandatory)
- Proficiency in MS Excel and Word.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Tamil (preferred)
Work Location: In person
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