Survey Operations

14 hours ago

Chennai Tamil Nadu, India Pepup HR Full time

**PEPUP HR CONSULTING PVT LTD**

**Job Profile: Survey Operations (Call Centre)**

**Job Type**: Full Time (WFO)

Location: Chennai, Tamil Nadu

Joining: Immediate (within 7 days of selection)

**ABOUT JOB**:

- As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a high level of Quality standard.
- You will oversee the performance of the call agents, provide guidance, and implement best practices to enhance efficiency of the Calls.
- The role requires you to work effectively in a dynamic and challenging environment, coordinating with internal teams for process improvements.
- This position requires a strong focus on monitoring call metrics, handling escalations, and meeting service level targets.

**JOB RESPONSIBILITIES**:

- Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards.
- Monitor call metrics, such as average handling time and take corrective actions when necessary.
- Handle escalated calls, resolve issues, and provide a superior level of service.
- Provide regular feedback and coaching to call agents to improve their performance and Call handling skills.
- Collaborate with internal teams to streamline processes and implement strategies for operational excellence.
- Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards.

**REQUIRED QUALIFICATIONS**:

- Bachelor's degree in any field with a minimum of 1-2 year of experience.
- An excellent listening and communication skills is must, both verbal and written, in Tamil (mandatory)
- Proficiency in MS Excel and Word.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- Tamil (preferred)

Work Location: In person

  • Survey Operations

    1 day ago

    Chennai, Tamil Nadu, India Pepup HR Full time

    **PEPUP HR CONSULTING PVT LTD** **Job Profile: Survey Operations (Call Centre)** **Job Type**: Full Time (WFO) Location: Chennai, Tamil Nadu Joining: Immediate (within 7 days of selection) **ABOUT JOB**: - As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a...

  • Survey Operations Expert

    1 week ago

    Chennai, Tamil Nadu, India beBeeMarket Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Opportunity:We are seeking a highly motivated and organized professional to join our team as a Survey Specialist.As a Survey Specialist, you will play a key role in formulating, analyzing, and executing strategy for survey operations. This is an exciting opportunity for a skilled individual who is passionate about delivering high-quality results.You will...

  • Survey Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Varahe Analytics Private Limited Full time

    Job Description: Project Associate- Survey Operations Location: Chennai Office (For projects across India) "Note: This role will be a short-term contractual position with a duration of 11 months." About Varahe Analytics: Varahe Analytics is one of India's premier integrated political consulting firms specializing in building data-driven 360-degree...

  • Survey Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Varahe Analytics Private Limited Full time

    Job Description: Project Associate- Survey OperationsLocation: Chennai Office (For projects across India)"Note: This role will be a short-term contractual position with a duration of 11 months."About Varahe Analytics:Varahe Analytics is one of India's premier integrated political consulting firms specializing in building data-driven 360-degree election...

  • Survey Specialist

    3 days ago

    Chennai, Tamil Nadu, India Varahe Analytics Private Limited Full time

    Job Description: Project Associate- Survey OperationsLocation: Chennai Office (For projects across India)"Note: This role will be a short-term contractual position with a duration of 11 months."About Varahe Analytics:Varahe Analytics is one of India's premier integrated political consulting firms specializing in building data-driven 360-degree election...

  • Survey Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:This role entails developing, analyzing and executing strategic plans for survey operations.You will lead teams across large geographical areas, travel extensively to sites across the country for training, supervising and supporting teams.Maintain internal quality standards of deliverables and ensure the team adheres to deadlines.Be proactive in...

  • Survey Specialist Urgent

    1 week ago

    Chennai, Tamil Nadu, India Varahe Analytics Private Limited Full time

    Job Description: Project Associate- Survey OperationsLocation: Chennai Office (For projects across India)"Note: This role will be a short-term contractual position with a duration of 11 months."About Varahe Analytics:Varahe Analytics is one of India's premier integrated political consulting firms specializing in building data-driven 360-degree election...

  • Leading Expert

    1 week ago

    Chennai, Tamil Nadu, India beBeeSurveillance Full time ₹ 30,00,000 - ₹ 60,00,000

    Senior Survey StrategistWe are seeking an accomplished Senior Survey Strategist to play a pivotal role in driving the success of our survey operations. As a key member of our team, you will be responsible for formulating and executing strategy that aligns with our business objectives.

  • High Salary) Survey Specialist

    1 week ago

    Chennai, Tamil Nadu, India Varahe Analytics Private Limited Full time

    Job DescriptionJob Description: Project Associate- Survey OperationsLocation: Chennai Office (For projects across India)'Note: This role will be a short-term contractual position with a duration of 11 months.'About Varahe Analytics:Varahe Analytics is one of Indias premier integrated political consulting firms specializing in building data-driven 360-degree...

  • Customer Experience Survey Program

    3 days ago

    Chennai, India Hewlett Packard Enterprise Full time

    Customer Experience Survey Program (Qualtrics) and Data Analysis This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark...