
Customer Experience Manager
5 days ago
Job Summary:
We are looking for a dynamic and customer-obsessed Store Experience Manager who will transform our stores into destinations of inspiration, connection, and business growth. This role goes beyond managing operations it's about curating memorable experiences, building communities with architects and designers, generating quality leads, and setting new benchmarks for premium in-store engagement.
Key Responsibilities
- Customer Experience Leadership
- Craft and deliver a seamless, differentiated customer journey across all touchpoints in the store.
- Ensure each visit leaves customers inspired, informed, and delighted.
- Create high standards of store ambience, service etiquette, and brand storytelling.
- Architect & Influencer Engagement
- Build strong relationships with architects, designers, and specifiers by organizing exclusive events, design showcases, and workshops.
- Position the store as the go-to hub for the design and influencer community.
- Partner with the marketing team to amplify event presence across digital and offline channels.
- Lead Generation & Conversion
- Drive measurable lead generation through in-store engagement, walk-ins, and events.
- Collaborate with sales teams to ensure seamless follow-ups and conversion.
- Monitor and report KPIs related to customer footfall, inquiries, and sales pipeline contribution.
- Experience Innovation & Buzz Creation
- Continuously experiment with new formats, interactive experiences, and curated displays to keep the store fresh and conversation-worthy.
- Leverage brand campaigns, product launches, and market trends to create excitement and footfall.
- Benchmark against premium retail experiences globally to raise the bar for customer delight.
- Team & Operations Excellence
- Train and mentor store staff on customer engagement, product storytelling, and brand experience.
- Ensure smooth operations of events, activations, and daily customer flow.
- Maintain store upkeep, ensuring alignment with brand guidelines.
Qualifications & Skills
- Graduate/Postgraduate in Marketing, Retail Management, or related fields.
- 6–10 years of experience in premium retail, customer experience, or brand activations.
- Strong network in the architect and design fraternity (preferred).
- Excellent communication, event management, and people skills.
- Creative thinker with a knack for generating buzz and building communities.
- Proven track record of delivering customer experience and lead-generation outcomes.
-
Customer Experience Manager
1 day ago
Mumbai, Maharashtra, India Avanse Financial Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob PurposeResponsible for Project Office of Customer Sampark through planning, implementation, analysis, monitoring, engagement, training programsKey ResponsibilitiesMeeting project objectives and deliverable through seamless execution and implementationsProject Delivery and metrics are metInsights and Analysis of data collected by call centre on Sampark...
-
Manager - Customer Experience
2 weeks ago
Mumbai, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearResponsibilities & Key Deliverables Role Responsibilities -Drive Key Business Projects (as per requirements)-Business Analytics, Support for Management Information reports of various functions.-Preparation of policy document at function head and deployment of the same at field leadership level-TMW & other audits, documentation, presentation &...
-
Customer Experience Manager
7 days ago
Mumbai, Maharashtra, India Padel Park Full time ₹ 2,50,000 - ₹ 7,50,000 per yearThe Role: Chief Experience Officer (On-Field) Forget sitting behind a desk. You are the Venue Vibe Manager and the Operations Pro rolled into one.You are responsible for the entire on-court experience, making sure our facilities are flawless, our community is thriving, and our operations run like a well-oiled machine. Your enthusiasm and attention to detail...
-
Customer Care Executive
2 days ago
Bengaluru, India Customer Care Executive Full timeManaging incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...
-
Customer Experience
7 days ago
Mumbai, Maharashtra, India Seven N Half Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...
-
Customer Experience Manager
4 days ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
-
Customer Experience Manager
5 days ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
-
Customer Experience Manager
5 days ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
-
Manager - Customer Experience
5 days ago
Bengaluru, Karnataka, India Swiggy Full time ₹ 12,00,000 - ₹ 36,00,000 per yearManager - Operations & Customer ExperienceWe are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and...
-
Customer Experience Manager
5 days ago
Bengaluru, Karnataka, India ZARA Full time ₹ 8,00,000 - ₹ 12,00,000 per yearBeing a CEM, the roles and responsibilities are:To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customer issues and...