Customer Experience Manager

Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...

Manager - Operations & Customer ExperienceWe are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and...

Being a CEM, the roles and responsibilities are:To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customer issues and...

Job Summary:We are looking for a dynamic and customer-obsessed Store Experience Manager who will transform our stores into destinations of inspiration, connection, and business growth. This role goes beyond managing operations it's about curating memorable experiences, building communities with architects and designers, generating quality leads, and setting...

Job Description Manager - Operations & Customer Experience We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful,...

Job Track Description:Assists others in achieving goals.Manages performance appraisals and pay reviews.Manages training for 3 or more employees.Manages hiring and termination actions.Requires broad technical expertise and company/industry knowledge.Is accountable for program management functions.General ProfileAccountable for team performance and...

Company DescriptionEven is a healthcare company based in Bengaluru that offers comprehensive health coverage for individuals and businesses. Unlike traditional health plans, Even provides free doctor consultations, lab and radiology tests, unlimited access to specialists, preventive care for parents, optional insurance benefits, and free access to Even...

About the Customer Company is** *** India's leading lifestyle company** and among the most admired and respected corporates in the country. About the Role **Designation**: *** Manager Customer Experience - Retail** Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer...

- As Chief Manager Customer Experience, you will play a key leadership role in owning and evolving our customer experience strategy across the lifecycle from onboarding to retention.- Youll lead initiatives that directly impact satisfaction, NPS, resolution efficiency, and loyalty while embedding a customer-first culture across the Responsibilities: -...