Customer Experience
1 day ago
About the Customer Company is** *** India's leading lifestyle company** and among the most admired and respected corporates in the country. About the Role **Designation**: *** Manager Customer Experience - Retail** Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer Experience Journey across customer touchpoints for Titan World, Fastrack Stores and Helios. Objectives: Creating and crafting Customer experience for all Retail channels as detailed below 1.Design, develop and execute customer journeys for various formats. Craft strategies to build systems and processes to drive consumer experience across all touchpoints. Work on ways of making targeted interventions as per the cohorts identified through customer data. Understand customer requirements and develop and define value added services at various touchpoints. 2. Conceptualize and develop rollout tools and services enabling digitization of customer experience (like Interactive digital screens, QR code, paperless transactions, new technologies etc.) across stores aimed towards elevating customer experience and managing physical limitations 3.Develop and Manage SFDC usage at stores and working on increasing the scope of usage 4.Design and develop customer facing policies, empowerment policies. Create SOPs for the store operations aimed towards standardization of customer experience across stores 5.Create audit parameters with focus on providing standardized customer experience and review the non-compliance points 6.Develop training interventions and training content for retail stores including customer experience, product, processes in coordination with the Retail Operations & Training Team 7. Bringing in collective ownership of customers across functions & the channels 8. Benchmarking with other industries for best practices Other Areas: 1. Lead Customer Complaints 2. Mystery Audit & Next best Action 3. Driving Triton Club program for business impact 4. NPS and Next Best Action 5. GMB 6. Collaborate with relevant stakeholders for a quick resolution Work Location: Bangalore Work Experience: 4-5 Years of experience Background and Requirements Job Requirements Essential Attributes: - Drive for results - Customer Centricity - Interpersonal Effectiveness - Ambiguity tolerance - Nurtures Relationships - Emphatic towards customer & Store teams Desirable Attributes : 4-5 years in Retail Qualifications: Post Graduate (MBA) **Desired Experience Level: 4-5 years (desirable)
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Customer Experience Executive
1 day ago
Bengaluru, Karnataka, India Rentomojo Full timeJob Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities .2. Assist customers in placing...
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Customer Experience Executive
1 day ago
Bengaluru, Karnataka, India Rentomojo Full timeJob Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities .2. Assist customers in placing...
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Customer Service Executive
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Executive - Customer Experience
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Bengaluru, Karnataka, India SUMADHURA Group Full timeThe person will need to ensure a smooth and a happy customer experience at site at capitol residences. Shall need to collaborate with other departments to ensure the customer experience center is operations with smooth functioning. She or he should be able to talk to customers to take feedback, handle any objections at site, handle any snags. she/he should...
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Executive - Customer Experience
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Bengaluru, Karnataka, India Motherhood hospital Full timeHiring for Customer Experience Executive for OPD department Location - Bangalore Qualification - Any graduate Experience - Min 2 Years Lobby Management: - To be present in the lobby, greet, assist and direct every customer to designated area. - Ensure effective and efficient service flow with customers, consultants & colleagues. - Proactively handle...
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Customer Experience Associate
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Customer Experience Executive
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Bengaluru, Karnataka, India Equiniti Full timeManagement Level I **Customer Experience Executive**: **Team**: CEC - UK **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...
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Customer Experience Executive
1 week ago
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Bengaluru, Karnataka, India Kotak Mahindra Full time**Job Title: Associate Vice President - CX Measurement** **Job Summary**: The team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas...
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Customer Experience Associate
1 week ago
Bengaluru, Karnataka, India Headout LI Full time**Why Headout?**: **What we do is important**: In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to **head out** to our next real-life experience. We do this...
