Customer Experience Executive

5 days ago

Bengaluru Karnataka, India Rentomojo Full time

Job Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities

.2. Assist customers in placing orders, resolving product or service issues, and processing returns orexchanges.

3. Proactively engage with customers to gather feedback, address concerns, and identify opportunities toenhance their experience.

4. Collaborate with cross-functional teams including sales, marketing, and operations to streamline processesand improve overall customer satisfaction.

5. Maintain up-to-date knowledge of company products, services, and promotions to effectively assistcustomers and drive sales.

6. Monitor customer satisfaction metrics and participate in continuous improvement initiatives to meet orexceed performance targets.

7. Escalate complex issues to the appropriate teams or management for resolution and follow up to ensuretimely resolution.

8. Stay updated on industry trends and best practices in customer service to enhance the quality of servicedelivery.9. Uphold company policies and procedures while demonstrating a commitment to ethical conduct andprofessionalism in all interactions with customers and colleagues.

**Requirements**:
1. Bachelor's degree in any discipline

2. Prior experience in customer service, sales, or a related field preferred

3. Excellent communication skills in English

4. Strong interpersonal skills with the ability to empathize and effectively communicate with diverse customerdemographics.

6. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.7. Problem-solving skills with a proactive and solutions-oriented approach to customer issues.

8. Flexibility to work shifts and holidays as needed.

9. Passion for delivering exceptional customer experiences and a commitment to exceeding customerexpectations.

10. Ability to work independently as well as collaboratively within a team environment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Care Executive

    4 days ago

    Bengaluru, India Customer Care Executive Full time

    Telecalling to customers after service and before **Job Types**: Full-time, Contract **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support:...

  • Customer Service Executive

    2 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Experience Executive

    1 week ago

    Bengaluru, Karnataka, India Tailor and Circus Full time

    We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...

  • Customer Experience Executive

    2 days ago

    Bengaluru, Karnataka, India Tailor and Circus Full time

    We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...

  • Customer Experience Executive

    5 days ago

    Bengaluru, Karnataka, India Rentomojo Full time

    Job Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities .2. Assist customers in placing...

  • Customer Experience Executive

    2 weeks ago

    Bengaluru, Karnataka, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team**: CEC - UK **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...

  • Executive - Customer Experience

    5 days ago

    Bengaluru, Karnataka, India Motherhood hospital Full time

    Hiring for Customer Experience Executive for OPD department Location - Bangalore Qualification - Any graduate Experience - Min 2 Years Lobby Management: - To be present in the lobby, greet, assist and direct every customer to designated area. - Ensure effective and efficient service flow with customers, consultants & colleagues. - Proactively handle...

  • Customer Experience

    5 days ago

    Bengaluru, Karnataka, India PeopleLogic Business Solutions Full time

    About the Customer Company is** *** India's leading lifestyle company** and among the most admired and respected corporates in the country. About the Role **Designation**: *** Manager Customer Experience - Retail** Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer...

  • Customer Experience

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world. Client and Partner Experience Manager(CPE Manager) is the primary...

  • Executive - Customer Experience

    6 hours ago

    Bengaluru, Karnataka, India Varthana Full time

    **Published on** 04-Mar-2025 **Branch** Head Office **Qualifications** Graduation **Experience** 1 Years - 0 Months To 3 Years - 0 Months **Key Requirement for the Position** Bachelor's degree in Business, Marketing, Communications, or a related field. 3-7 years of experience in customer experience, customer success, or related roles. Strong analytical...