Customer Experience Manager
2 days ago
Being a CEM, the roles and responsibilities are:
To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer issues and follow problems through to resolution.
Meeting with other managers to discuss possible improvements to customer service.
Supervise and train the staff members to provide highest standards of customer service.
Requirement:
-Good knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive.
-Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.
-Self-motivated and ability to motivate others.
-Tenacious and resilient. -Ability to lead by example, motivate and develop employees.
-Ability to work autonomously and as part of a team.
-Excellent communication skills.
-
Manager - Customer Experience
2 days ago
Bengaluru, Karnataka, India Swiggy Full time ₹ 12,00,000 - ₹ 36,00,000 per yearManager - Operations & Customer ExperienceWe are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and...
-
Manager, Customer Experience
1 day ago
Bengaluru, Karnataka, India Conduent Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Track Description:Assists others in achieving goals.Manages performance appraisals and pay reviews.Manages training for 3 or more employees.Manages hiring and termination actions.Requires broad technical expertise and company/industry knowledge.Is accountable for program management functions.General ProfileAccountable for team performance and...
-
Customer(Patient ) Experience manager
1 day ago
Bengaluru, Karnataka, India Even Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionEven is a healthcare company based in Bengaluru that offers comprehensive health coverage for individuals and businesses. Unlike traditional health plans, Even provides free doctor consultations, lab and radiology tests, unlimited access to specialists, preventive care for parents, optional insurance benefits, and free access to Even...
-
Program Manager – Customer Experience
3 days ago
Bengaluru, Karnataka, India Indofast Energy Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe're looking for aProgram Manager – Customer Experienceto lead high-impact programs that elevate how customers engage with INDOFAST. You will map customer journeys, identify gaps, and drive initiatives that improve satisfaction, reduce friction, and create seamless experiences across every touchpoint.What You'll DoMap customer journeys to spot pain points...
-
Customer Experience
1 week ago
Bengaluru, Karnataka, India BrightCHAMPS Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWhat is BrightChamps?A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries...
-
Customer Experience
2 weeks ago
Bengaluru, Karnataka, India Oben Electric Vehicles Full time ₹ 5,00,000 - ₹ 8,00,000 per yearJob Title: After-Sales Support AssociateLocation: Bangalore (Kudlu Gate)Department: Customer Experience After Sales (Night Shift)Key ResponsibilitiesProvide prompt, empathetic, and effective support to Oben customers.Handle 24/7 after-sales support cases including breakdowns, roadside assistance, service scheduling, warranty queries, and product-related...
-
Head of Customer Experience
3 days ago
Bengaluru, Karnataka, India Supertails Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Head of Customer Experience/SupportLocation: Bangalore, IndiaReports to: FounderDepartment: Customer Experience/SupportJob Summary:Supertails is seeking a highly strategic and customer-centric leader to head our CustomerExperience/Support team. The ideal candidate will drive initiatives that enhance customersatisfaction, improve support...
-
Customer Experience Representative
3 days ago
Bengaluru, Karnataka, India Randstad Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob SummaryProvide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability.Manage all the customer request and be the conjunction between customer and Kennametal internal dept.Key Job ResponsibilitiesManage customer quote and order by standard procedureProviding the product availability, lead time,...
-
Customer Experience Specialist
2 weeks ago
Bengaluru, Karnataka, India Red Orange Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSummary of JobWe are seeking a motivated and empathetic Customer Experience Associate to be the first point of contact for our customers. This role is critical in ensuring that every customer interaction reflects our values of excellence, responsiveness, and care. You will handle inquiries, resolve issues, and provide guidance to deliver a seamless and...
-
Customer Experience Specialist
2 weeks ago
Bengaluru, Karnataka, India Vigoure MMA And Fitness Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob SummaryAs a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community Your main goal is to ensure every person, from new inquiries to long-term members, has an outstanding experience with us. You'll help new people discover Vigoure, support our existing members in making the most of their...
