Customer Relationship Management Specialist

3 days ago

Pune, Maharashtra, India EMotorad Full time ₹ 40,00,000 - ₹ 60,00,000 per year

Company Description:

We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities.

Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series C. Having grown from a team of 5 to 150+ across the globe, from a small garage to offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised a series B from global investors. We think this is a great start to our exciting journey.

We think this is a great start to our exciting journey.

Come, join us, help us transform the world, mobility, and have a blast while doing it Think you are the right fit? Feel free to apply

Position:
CRM Intern

Department:
Customer Relationship Management

Location:
Pune

Duration:
6 month

About the Role:

We are looking for a proactive and detail-oriented
CRM Intern
to support customer relationship activities, data management, and communication workflows. This role involves coordinating with internal teams, engaging with customers, and contributing to CRM process efficiency.

Key Responsibility Areas:

  • Maintain, update, and verify customer data within the CRM system.
  • Conduct
    regular calls
    with customers for updates, feedback, and pending information.
  • Support customer communication workflows, including inquiry handling and follow-through.
  • Assist in preparing CRM reports, dashboards, and performance summaries.
  • Coordinate with Sales, Marketing, and Support teams to gather and align customer-related information.
  • Monitor data accuracy, identify discrepancies, and recommend improvements.
  • Assist in executing engagement activities, email campaigns, and customer feedback initiatives.
  • Provide administrative and documentation support for CRM projects.

Qualifications:

  • Graduate or pursuing graduation in Business/Marketing or related fields.
  • Strong communication skills and comfortable with follow-up calls.
  • Good Excel/Google Sheets skills; basic CRM knowledge preferred.
  • Detail-oriented, analytical, and organised.
  • Proactive and quick learner with the ability to handle confidential data.

What We Offer:

  • Hands-on exposure to CRM systems and customer lifecycle management.
  • Opportunity to interact with customers and support real-time business operations.
  • Guidance and mentorship from experienced team members.
  • Certificate of Completion & Letter of Recommendation based on performance.
  • Potential for full-time placement upon successful completion of the internship.

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