Customer Support Representative

2 days ago

Greater Noida, Uttar Pradesh, India Snowebs Software Technologies Private Limited Full time

About Snowebs

Snowebs is a leading platform that helps businesses efficiently manage field staff activities, GPS tracking, and productivity analytics. Our mission is to simplify team tracking and enhance performance through smart technology and reliable customer support.

Role Overview

As a Customer Care Executive, you will be the voice of Snowebs Product Daytrack for our clients. You'll handle customer queries, provide training to new users, assist in onboarding, and ensure smooth product adoption. You will work closely with the technical and sales teams to deliver a great customer experience.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats related to Daytrack usage and troubleshooting.
  • Conduct product training sessions and onboarding demos for new clients and their teams.
  • Provide guidance on app usage, report generation, and account setup.
  • Coordinate with the technical team to resolve customer issues and follow up till closure.
  • Record, track, and document customer interactions and feedback in CRM.
  • Maintain a strong understanding of product updates and new features.
  • Share insights and suggestions to improve customer satisfaction and product usability.

Required Skills & Qualifications

For Freshers:

  • Excellent communication skills in English and Hindi (regional languages are a plus).
  • Basic computer knowledge and familiarity with Android apps and web dashboards.
  • Eagerness to learn customer service tools and Daytrack's platform.
  • Positive attitude, patience, and willingness to assist clients.

For Experienced Candidates:

  • 1–3 years of experience in customer support, client servicing, or helpdesk roles (SaaS/tech domain preferred).
  • Experience in conducting virtual or onsite product training.
  • Strong multitasking, problem-solving, and documentation skills.

Preferred Qualities

  • Customer-first mindset and empathetic communication.
  • Ability to work in a fast-paced environment and handle multiple queries.
  • Team player with ownership and accountability.
  • Comfortable using CRM or ticketing tools

Education

  • Any Graduate (BBA, B.Com, BCA, BA, or equivalent).
  • Technical diploma or MBA (Customer Service / Operations) is an added advantage.

What We Offer

  • Competitive salary and performance incentives.
  • Comprehensive product and communication training.
  • Opportunity to grow into Team Lead / Customer Success roles.
  • Friendly and growth-oriented work culture.

Job Types: Full-time, Fresher, Internship

Contract length: 6 months

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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