Senior Telecaller

Job Description – Telecallers (Admissions)

Location: Coimbatore, Tamil Nadu

Compensation: Competitive salary with attractive performance incentives

Employment Type: Full-time

About Firebird Institute of Research in Management

Firebird Institute of Research in Management is a leading B-School offering the AICTE-approved PGDM Program and an International MBA in collaboration with Multimedia University, Malaysia. With a strong industry interface and focus on experiential learning, Firebird is shaping future-ready managers and leaders.

Position Overview

We are looking for enthusiastic and persuasive Telecallers (Admissions) to join our admissions team. The role involves reaching out to prospective students, providing information about the PGDM program, handling queries, and assisting in the conversion of leads into admissions.

Key Responsibilities

· Make outbound calls to prospective students and parents to promote Firebird's PGDM Program.

· Counsel students regarding program details, eligibility, specializations, career prospects, and admission procedures.

· Follow up on leads generated through marketing campaigns, events, and referrals.

· Maintain accurate records of calls, responses, and lead status in the CRM system.

· Coordinate with the admissions team to schedule counseling sessions, campus visits, and interviews.

· Achieve daily/weekly/monthly call targets and contribute to overall admission goals.

· Handle inbound queries from students and provide prompt, professional responses.

· Build rapport with prospective students to ensure a positive admission experience.

Qualifications & Skills

· Graduate in any discipline (freshers or experienced candidates are welcome).

· Prior experience in telecalling, counseling, or sales (preferably in education) is an added advantage.

· Excellent communication skills in English, Tamil, and Hindi (multilingual preferred).

· Strong persuasive ability, listening skills, and student-centric approach.

· Ability to work with targets and handle high call volumes.

· Basic computer knowledge and familiarity with MS Office / CRM tools.

Why Join Firebird?

· Be part of a leading B-School admissions team.

· Attractive salary + incentives for conversions.

· Training and career growth opportunities within the admissions and marketing teams.

· Professional, collaborative, and student-focused work environment.

How to Apply / Get Connected

Interested candidates may send their resume with contact details to:

HR Department – |

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person