Tele Calling Executive

4 hours ago

Coimbatore, Tamil Nadu, India Shankar IAS Academy Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Role Overview:

The Telecaller will be responsible for contacting potential customers or students, handling incoming enquiries, providing accurate information, and ensuring consistent follow-ups to convert leads into successful admissions or sales. The role requires excellent communication skills, persistence, and a customer-focused approach.

Key Responsibilities:

  • Act as the first point of contact for all new enquiries from prospective students via phone, WhatsApp, email, social media, or CRM.
  • Ensure immediate follow-up and high-quality engagement to convert leads into admissions.
  • Manage, update, and track all leads through CRM systems with accuracy and timely status updates.
  • Coordinate closely with the marketing and admissions teams to align communication, campaigns, and follow-up strategies.
  • Provide clear, accurate information on courses, fees, schedules, faculty, offerings, and institutional highlights.
  • Handle queries and address concerns promptly and professionally, maintaining a high standard of customer service.
  • Identify high-intent leads and escalate to senior counsellors for faster closure.
  • Maintain daily reports on lead responses, follow-up activities, and conversion progress.
  • Support promotional campaigns, webinars, events, and outreach activities as required.
  • Contribute to continuous improvement of enquiry-handling processes and customer experience.

Required Skills & Qualifications:

  • Strong communication skills (verbal & written).
  • 6 months - 1 year in CRM operations, student counselling, customer support, or telemarketing
  • Excellent customer-handling and problem-solving abilities.
  • Proficiency in CRM software and lead-management tools.
  • Ability to work in fast-paced environments with quick turnaround.
  • Strong coordination skills with marketing, admissions, and academic teams.
  • Basic understanding of student counselling or sales processes (preferred).
  • Comfortable handling calls, messages, and follow-up targets.

Personal Attributes:

  • Energetic, proactive, and quick in response.
  • Highly organized with attention to detail.
  • Customer-focused mindset with a positive attitude.
  • Ability to multitask and manage time efficiently.

Job Types: Full-time, Permanent

Work Location: In person

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