Customer Service International chat

5 days ago

Mysore, Karnataka, India VSSR Consulting Full time

Position Summary We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards-exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously.

You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies.

Job Description: Designation: Process Consultant


• Qualification: Graduate


• Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.


• Excellent communication skills.


• Night shift & Rotational weekly off


• Typing speed of at least 50 WPM with 90% accuracy


• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge


• Multitasking: Ability to Toggle Between Screens/Tools


• 5 days working and 2 days off.


• Salary: Up to 5 LPA


• Work Location: DLF Cyber city, Gachibowli, Hyderabad
• 2-way cab facility will be provided.

Roles & Responsibilities:


• Deliver world-class customer service, while responding to Customer inquiries andconcerns via multiple channels (web chat, mobile messaging, etc.)


• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, andnegotiating a positive outcome for the Customer.


• Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.


• Meet and exceed quality goals, compliance regulations and productivity targets.


• Navigate computer systems and applications to service our customers and enable themto get the most from our online and mobile platforms.


• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

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