Technical Support Engineer

4 days ago

Mysore, Karnataka, India RAMAN COMPUIT SOLUTIONS PVT LTD., Full time ₹ 2,00,000 - ₹ 2,50,000 per year

The L1 Technical Support Engineer serves as the first point of contact for end users, responsible for diagnosing & resolving basic hardware, software, & network issues, ensuring timely support & escalation of unresolved cases to higher-level teams.

Key Responsibilities:

  • Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other IT assets.
  • Act as the first line of technical support for users via email, phone, chat, or ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, network connectivity, and user access.
  • Log and track support requests using the ticketing system, ensuring timely closure and proper documentation.
  • Escalate complex issues to L2 or specialized teams following the escalation matrix.
  • Perform routine system checks and ensure all incidents are handled as per SLA.
  • Maintain user account management activities (password resets, access requests, etc.).
  • Provide remote assistance and user guidance for common issues and application usage.
  • Coordinate with vendors or internal teams for hardware replacements and repairs.
  • Prepare and maintain technical documentation, FAQs, and knowledge base articles.

Required Skills & Qualifications:

  • Bachelor's degree / Diploma in IT, Computer Science, Electronics, or related field.
  • 1–2 years of experience in technical support or IT helpdesk role.
  • Basic understanding of Windows, OS and network fundamentals.
  • Strong customer service orientation with attention to detail.

Preferred Skills:

  • Knowledge of Active Directory, Microsoft 365, and remote desktop tools.
  • CCNA or any related certifications

Job Types: Full-time, Permanent

Pay: ₹200, ₹250,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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