Technical Implementation Engineer

About Client

Client is a health-tech SaaS organization that modernizes and thrives by applying the power of technology. Client began making a mark in the Interoperability domain in 2020 and continues to actively modernize systems to improve healthcares value for millions of Americans. Since then, our work has expanded across various sectors and industries, where we help our customers stay ahead of the new and make the world in which we live, better.

At Client Technologies, we strive to innovate and create cutting-edge solutions in healthcare interoperability and software development. Our team is passionate about using technology to solve real-world problems and deliver impactful solutions to our clients. We are looking for a motivated and talented Full Stack Engineer to join our dynamic team. This position offers an opportunity to contribute hands-on experience, mentor junior professionals, and work on meaningful projects.

About the Role

The Technical Implementation Engineer plays a key role in delivering successful client implementations and ongoing support. You will collaborate with clients, internal product and engineering teams, and third-party partners to configure and deploy Client's solutions in alignment with project timelines and technical requirements.

This role is both client-facing and hands-on technical, requiring a blend of systems integration knowledge, API familiarity, troubleshooting capability, and communication skills.

Key Responsibilities

Implementation & Deployment

• Support the end-to-end implementation of Client products, including configuration, data integration, and environment setup.
• Assist clients in integrating Client APIs with their internal systems, including EHRs, data platforms, and third-party tools.
• Provide guidance on API usage, data formats, system requirements, and secure access configuration.
• Collaborate with internal teams to ensure successful product deployment in client environments (cloud or on-premise).

Client Support & Troubleshooting

• Act as Tier 2 support for client technical issues during implementation and post-deployment phases.
• Troubleshoot API integration issues, data mapping discrepancies, and environment-related challenges.
• Work with engineering teams to escalate and resolve complex issues as needed.
• Document technical issues, resolutions, and best practices for knowledge sharing.

Collaboration & Communication

• Partner with project managers and client engagement leads to track implementation progress and manage risks.
• Contribute to technical onboarding materials, API documentation, integration playbooks, and FAQs.
• Provide training and enablement sessions for client technical teams.
• Capture client feedback and relay insights to internal product teams for continuous improvement.

Qualifications

• 5+ years of experience in a technical client-facing role such as implementation engineer, integration specialist, or technical consultant.
• Strong knowledge of RESTful APIs, JSON, authentication protocols (OAuth 2.0, OpenID Connect).
• Familiarity with integration workflows, data pipelines, or middleware tools.
• Hands-on experience with scripting or configuration in Unix/Linux environments (bash, curl, etc.).
• Understanding of network security, SSL, firewalls, and identity management principles.
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

Preferred (but not required)

• Experience supporting healthcare clients, payers, or providers.
• Familiarity with HL7 FHIR, CMS Interoperability and Patient Access rule, or prior authorization APIs.
• Experience with cloud platforms (AWS, Azure, GCP) or containerized deployments (Docker, Kubernetes).
• Understanding of compliance requirements (HIPAA, SOC2) in cloud-based systems.

Work Schedule

• India business hours with flexibility to overlap with U.S. EST time zone (minimum 4 hours/day overlap expected).
• Work from office or hybrid setup depending on candidate location and company policy.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and leadership development.
• A dynamic and inclusive work culture that values innovation and collaboration.
• Flexible work arrangements and a commitment to work-life balance.

Education

• Must be a BS / MS graduate with 3.0 GPA or higher.

Interpersonal Skills

• Excellent interpersonal, verbal, and written communication.
• Exceptional organizational skills and attention to detail.
• Must be able to communicate fluently in English both verbally and in writing.