Customer Relationship Management Assistant

13 hours ago

Jaipur, Rajasthan, India Lunawat Gems & Jewellery Full time ₹ 2,00,000 - ₹ 4,00,000 per year

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Key Responsibilities:

  • Data Management:
  • Maintain and update customer data in the CRM system.
  • Ensure data accuracy and integrity by conducting regular data audits.
  • Support the preparation of customer segmentation and database analysis.
  • Customer Relationship Management:
  • Assist with the creation and execution of CRM campaigns (emails, SMS, etc.).
  • Help track customer interactions and feedback through the CRM system.
  • Support the resolution of customer inquiries or issues as they arise.
  • Reporting and Analytics:
  • Assist in the generation of CRM reports to evaluate the effectiveness of campaigns.
  • Analyze customer trends and behaviors to identify areas for improvement.
  • Track key performance indicators (KPIs) and assist with reporting to senior management.
  • Campaign Support:
  • Help in the creation of personalized customer communications.
  • Ensure timely and accurate implementation of CRM campaigns, including email marketing, loyalty programs, and promotional offers.
  • Assist with coordinating promotional materials, including customer-facing communications.
  • Collaboration:
  • Work closely with other teams (Marketing, Sales, Customer Service) to support cross-departmental CRM initiatives.
  • Provide assistance to CRM managers and other team members when needed.
  • Participate in meetings to discuss CRM strategies, updates, and challenges.

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