Product Support Specialist
18 hours ago
At SaaS Labs, innovation meets excellence. Were a global SaaS powerhouse helping 6,000+ businesses across 70 countries simplify communication, automate workflows, and boost productivity. Backed by world-class investors like Peak XV Partners, Base10, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.
Now, we're looking for a Product Support Engineer who can turn problems into solutions and customers into fans. If you love solving puzzles, thrive on helping people, and want to grow with a global SaaS company—this is your calling.
What You'll Do
- Be the go-to expert for JustCall users, tackling queries via phone, email, and chat.
- Troubleshoot, resolve, and even lead live screen-share sessions to save the day.
- Escalate tricky cases with full context so Product & Engineering teams can fix fast.
- Spot trends, flag recurring issues, and influence product improvements.
- Keep customers updated with clear, empathetic communication.
- Contribute to FAQs, Help Center articles, and troubleshooting guides to make support smarter for everyone.
What We're Looking For
- 1+ year in product/tech support (bonus if SaaS or app support).
- Experience with chat, email, and phone support.
- Familiarity with Intercom, JIRA, MaestroQA (extra points if you know APIs & webhooks).
- Strong English communication (both written & spoken).
- Tech-savvy, empathetic, and able to explain complex stuff in simple words.
- A multitasker who thrives under pressure and loves problem-solving.
Why You'll Love It Here
- Work with a truly global team across 6 countries and get Night Shift Allowances over and above your salary
- Enjoy comprehensive medical benefits.
- Be part of a fast-scaling SaaS company that's rewriting the future of customer communication.
Your mission: Transform every support interaction into a customer success story.
Apply now and help us power the next billion conversations.
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