Senior Account Manager

Role Overview

We are seeking an experienced Senior Account Manager who thrives in building and maintaining customer relationships while exceeding revenue targets. The ideal candidate will own a portfolio of key accounts, drive upselling and cross-selling opportunities, and work collaboratively with cross-functional teams to ensure an exceptional customer experience.

Key Responsibilities

• Account Ownership: Manage end-to-end responsibility for key/enterprise accounts, ensuring financial and unit sales goals are met or exceeded.
• Revenue Growth: Identify upselling and cross-selling opportunities within assigned accounts to achieve revenue targets.
• Customer Collaboration: Partner with the Customer Success team to uncover new opportunities and deliver on customer expectations.
• Insights & Feedback: Provide actionable inputs to product and marketing teams to enhance brand recall and drive sales.
• Experience Optimization: Analyse existing accounts to identify opportunities to improve the customer journey and satisfaction.
• Market Analysis: Conduct market research and recommend strategies for expanding within specific segments.
• Customer Engagement: Build and nurture long-term customer relationships through regular interactions and support.
• Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve escalated service issues.
• Proactive Problem-Solving: Address and manage customer service concerns with a strategic and solution-oriented mindset.

Requirements:

Essential Skills

• 8-10 years of experience managing key/enterprise accounts.
• Proven track record of success in account management roles.
• Excellent communication and email-writing skills.
• Team player with a strategic mindset and proactive approach.

Desired Skills

• Experience working with CRM platforms (Salesforce preferred).
• Familiarity with analytical tools such as Tableau.

About us:

Company Overview:

Founded over 15 years, we are a trusted messaging leader for businesses around the globe.We work with customers from small, mid-size businesses to large global enterprises across industries including contact centres, financial services, higher education, retail, staffing, wellness and more. Our commitment to every customer is, "We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition".

Read more about us at:

Company Overview:
Here

What Working at SMS Magic Offers:

At SMS Magic, we believe that the growth of our people is directly linked to the growth of our company. Our culture fosters high-performance teaming, allowing individuals to reach their full potential while contributing to a world-class CRM messaging company.

We offer:

• The freedom and flexibility to manage your role in a way that works best for you.
• Exposure to a dynamic and expanding global business environment.
• Access to innovative and cutting-edge technology and tools.
• Opportunities to apply analytical capabilities and make a significant impact on business teams.
• A competitive compensation package, with rewards based on performance and contributions.
• A work environment that promotes balance, ensuring employees maintain an active, healthy, and fulfilling life inside and outside of work.

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work and, with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the "World's Best Messaging Partner" a reality.