Order To Cash Operations Analyst
1 week ago
Role Overview:
Responsible for the ongoing maintenance of Trellix customer database information
About the role:
- Data Steward for WW Assets, Entitlements and customer data
- Review and analyze (Root Cause) data and provide input to the order operations teams to ensure accurate booking of orders for all Geos.
- Data cleansing to ensure accurate records of Trellix Customers, Assets & Entitlements.
- Maintain productivity and quality as per set standards.
- Interact with WW Customer Database, Order Operations, Revenue, IT and Sales Support teams to identify areas of process improvements.
- Work on issues, analyze the data and provide an update to management with suggestions.
- Should be focused towards delivering projects on time.
- Maintain up-to-date knowledge of Trellix products and processes
- Participate in projects and resolve process inefficiencies
About you:
- Graduation in any discipline, preferably commerce/business administration.
- 2+ years of experience in Operations related roles in multinational companies.
- Good communication skills: Fluency in English is a must
- Advanced computer skills (Google apps) and CRM related systems.
- Strong work ethic & organizational skills
- Analytical and problem solving abilities
- Prioritization, attention to detail and task management skills
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