Business Operations Associate

4 days ago

Gurgaon, Haryana, India ValueFirst Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

We're looking for a proactive and detail-oriented
Associate – Business Operations
to join our team at
ValueFirst
. The role involves managing the customer onboarding journey, ensuring smooth execution of communication campaigns across multiple channels, and maintaining operational excellence through data accuracy and timely reporting.

What You'll Be Responsible For

  • Supporting
    new and existing customer onboarding
    across various communication channels at ValueFirst.
  • Preparing
    weekly performance reports
    that track the end-to-end onboarding journey.
  • Managing
    customer queries
    and providing prompt, effective solutions.
  • Executing campaigns through channels like
    SMS, Voice, RCS, and WhatsApp
    .
  • Creating and maintaining reports in
    Excel
    , sharing updates with clients and internal stakeholders in a timely manner.
  • Implementing and monitoring
    checks, controls, and alert mechanisms
    for offline processes.
  • Understanding and applying
    SMSC, UCC compliance
    , and OTT platform processes (WhatsApp, RCS, Truecaller).
  • Evaluating new customer details shared by the Sales team and conducting
    due diligence
    before account creation in internal systems.

What You'd Have

  • 2–3 years
    of experience in a similar operations or client servicing role.
  • A
    graduate degree
    in any discipline.
  • Strong
    Excel skills
    and a data-driven approach to reporting and process tracking.
  • Hands-on experience in
    campaign execution
    across digital communication channels.
  • Good understanding of
    compliance norms
    and platform-specific requirements.
  • Excellent
    communication, coordination, and problem-solving skills.

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