Regional Collection Manager- Mortgages
2 days ago
Role & responsibilities
- Drive collection efficiency and minimize roll forward of cases.
- Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.
- Responsible for leading, managing, developing, and training a team of collectors; and for directing their efforts to attain maximum collections while complying with company policies and procedures.
- Ensuring professional relationships are established and maintained with clients and attorneys.
- Prepares periodic reports on collections activities, including summaries on delinquency ratios.
- Achieve collection targets on various parameters like resolution, flows and credit cost.
- Allocate work to the field executives and ensure that all the agencies in the location perform as per defined plan.
- Ensure payments, Audit receipts get deposited within the defined structured plan.
- Collect feedback from the agency on a daily basis.
- Ensure that the team adheres to the defined processes and policies while dealing with customers.
- Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
- Oversees and assists with the clean-up of RUs (unapplied receipts), short paid invoices and Charge Backs.
- Manage the team of Field Collection Executives and Collection Support Team.
- Monitor productivity of field collection executives on a daily basis.
- Conduct revised/refresher policy & process training of collections team at regular intervals.
- Direct interaction with selected clients in resolving receivables delinquencies.
- Performs collection functions as necessary to assist in handling the departments workload.
Preferred candidate profile
Minimum 6 years of relevant experience in SME/Housing Loans credit functions with Team Handling.
- Excellent communication and listening skills
- Confidence and Presentation skills
- Understanding and interest in financial / banking products and markets
- Ability to analyse and research information
- Ability to explain complex information clearly and simply
- Good sales and negotiation skills
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