Partner Relationship Manager
1 day ago
Job Title: Partner Relationship Manager
Location:
Chennai
Company:
Doorush
Salary Range:
₹15,000 – ₹30,000 per month
Job Type:
Full-time
About Doorush
Doorush is a fast-growing home services platform that provides
maids, cooks, and quick-help services within 10 minutes
. We are rapidly expanding across Chennai and other regions, onboarding high-quality partners and ensuring a seamless experience for both users and service providers.
Role Overview
We are looking for a
Partner Relationship Manager
who will be responsible for acquiring new partners, onboarding them into the platform, managing their performance, and ensuring they deliver high-quality service.
This role directly impacts customer experience and operational efficiency.
Key Responsibilities
1. Partner Acquisition & Onboarding
- Identify and recruit new service partners (maids, cooks, helpers, quick-help workers).
- Conduct interviews, verify documents, and ensure eligibility criteria are met.
- Explain Doorush policies, pricing, incentives, and service quality expectations.
- Guide partners through app usage, training, and setup during onboarding.
2. Partner Management & Support
- Be the primary point of contact for all partners in your assigned zone.
- Resolve partner issues, grievances, or operational challenges quickly.
- Monitor partner attendance, performance, and service quality.
- Conduct regular follow-ups with existing partners to maintain strong relationships.
3. Performance & Compliance
- Ensure partners follow Doorush guidelines, SOPs, and customer service standards.
- Track partner ratings, cancellation rates, and user feedback.
- Identify low-performing partners and provide coaching to improve.
4. Operations & Coordination
- Coordinate with internal teams (operations, support, tech) for smooth partner functioning.
- Help maintain partner availability during peak demand.
- Support in managing daily service operations and field tasks when required.
Required Skills & Qualifications
- 1–3 years of experience in operations, partner/vendor management, or field sales (freshers with strong communication can also apply).
- Strong interpersonal and communication skills.
- Good understanding of app-based platforms (Swiggy, Zepto, Urban Company, Ola style operations).
- Ability to work on the ground and interact with partners daily.
- Problem-solving attitude and high ownership mindset.
- Basic knowledge of Google Sheets, WhatsApp, and CRM tools.
Personality Traits We're Looking For
- Friendly and empathetic communicator.
- Street-smart and good with people.
- Strong follow-up discipline.
- Ability to handle pressure and fast-moving operations.
- Trustworthy and responsible.
Benefits
- Competitive salary
₹15,000 – ₹30,000 per month
. - Travel allowance + performance incentives.
- Career growth opportunities within Doorush operations team.
- Chance to be part of a fast-scaling startup.
How to Apply
Interested candidates can send their resume to
- or contact for more details.
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