Senior Relationship Manager

11 hours ago

Chennai, Tamil Nadu, India Matrimony Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

The Senior Relationship Manager (SRM) is responsible for managing high-value clients (premium/elite members) and ensuring successful matchmaking outcomes through personalized relationship management, customer engagement, and consultative selling.

Key Responsibilities

  • Handle a portfolio of high-net-worth or premium clients to assist in their partner search journey.
  • Understand client preferences, expectations, and background to offer tailored match recommendations.
  • Build long-term trusted relationships through regular follow-ups, meetings, and counseling sessions.
  • Achieve monthly/quarterly conversion and retention targets.
  • Work closely with internal matchmaking and service delivery teams for effective coordination.
  • Handle escalations and ensure smooth resolution of client issues.
  • Maintain detailed documentation of interactions and progress in CRM tools.

Key Skills & Competencies

  • Strong interpersonal and communication skills (verbal & written).
  • High emotional intelligence, patience, and ability to handle sensitive discussions.
  • Consultative sales and negotiation ability.
  • Customer-centric mindset with strong problem-solving attitude.
  • Good understanding of Indian cultural and social values.
  • Basic tech proficiency (CRM tools, Excel, email communication, etc.)

Qualifications & Experience

  • Graduate / Postgraduate (any discipline).
  • 2-8 years of experience in client relationship management, preferably in BFSI, real estate, luxury, or service industries.
  • Prior experience in matchmaking / lifestyle services is an added advantage.

Interested can contact Irfana HR-

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