Senior Relationship Manager
5 days ago
The Senior Relationship Manager (SRM) is responsible for managing high-value clients (premium/elite members) and ensuring successful matchmaking outcomes through personalized relationship management, customer engagement, and consultative selling.
Key Responsibilities
- Handle a portfolio of high-net-worth or premium clients to assist in their partner search journey.
- Understand client preferences, expectations, and background to offer tailored match recommendations.
- Build long-term trusted relationships through regular follow-ups, meetings, and counseling sessions.
- Achieve monthly/quarterly conversion and retention targets.
- Work closely with internal matchmaking and service delivery teams for effective coordination.
- Handle escalations and ensure smooth resolution of client issues.
- Maintain detailed documentation of interactions and progress in CRM tools.
Key Skills & Competencies
- Strong interpersonal and communication skills (verbal & written).
- High emotional intelligence, patience, and ability to handle sensitive discussions.
- Consultative sales and negotiation ability.
- Customer-centric mindset with strong problem-solving attitude.
- Good understanding of Indian cultural and social values.
- Basic tech proficiency (CRM tools, Excel, email communication, etc.)
Qualifications & Experience
- Graduate / Postgraduate (any discipline).
- 2-8 years of experience in client relationship management, preferably in BFSI, real estate, luxury, or service industries.
- Prior experience in matchmaking / lifestyle services is an added advantage.
Interested can contact Irfana HR-
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