Manager-F&A Operations-Global Process Owner

1 week ago

Noida, Uttar Pradesh, India EXL Service Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description: Process Specific Skills

  • Basic Accounting Knowledge
  • Excellent Advanced Excel Knowledge
  • Understanding of different business functions and how they work

  • Excellent Email writing skills

  • Leadership qualities with a proactive and solution-oriented mindset.

  • Experience in shared services or global finance operations.

Soft skills

  • Excellent Analytical and Organizational Skills
  • Management skills
  • Excellent communication skills in English (written & spoken both)
  • Self-disciplined, Self-driven and result oriented
  • Team work/ Managing Self / Adaptability
  • Ability to multi-task

Responsibilities: Team Leadership & Development

  • Lead and mentor a team of P2P & AR helpdesk professionals.
  • Foster a collaborative and high-performance culture.
  • Conduct regular performance reviews and provide coaching.

Operational Management

  • Oversee daily P2P & AR helpdesk operations ensuring SLA adherence.
  • Monitor ticket volumes, resolution timelines, and quality metrics.
  • Implement process improvements to enhance efficiency and accuracy.

Client & Stakeholder Engagement

  • Serve as the primary point of contact for client escalations and issue resolution.
  • Build strong relationships with internal and external stakeholders.
  • Ensure timely and professional communication across all channels.

Process Improvement & Analytics

  • Analyze helpdesk data to identify trends, gaps, and opportunities.
  • Drive automation and standardization initiatives.
  • Prepare and present operational dashboards and reports to leadership.

Compliance & Risk Management

  • Ensure adherence to internal controls, policies, and regulatory requirements.
  • Support audits and compliance reviews as needed.

Qualifications: Education & work experience Requirements

  • Bachelor's/ master's degree in finance, Accounting, Business Administration, or related field.

  • 8+ years of overall experience, with 2+ years each in P2P & AR Helpdesk and 3+ years in team handling

  • Certification in Lean Six Sigma or similar process improvement methodologies is a plus

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