Customer Care Executive

6 days ago

KPHB Colony Hyderabad Telangana, India Agastya Hire World Full time ₹ 1 - ₹ 2 per year

JD – Customer Care Executive (Voice Process)

Location: Hyderabad – KPHB

Employment Type: Full-time

Experience: 0–3 Years

About the Role

We are looking for dynamic Customer Care Executives to handle inbound and outbound calls, resolve customer queries, and deliver an excellent support experience.

Key Responsibilities:

  • Handle inbound customer calls and provide accurate information
  • Make outbound follow-up calls as required
  • Resolve customer queries within TAT
  • Maintain call logs and update CRM systems
  • Escalate unresolved cases to the senior team
  • Meet daily/weekly call quality and productivity targets
  • Maintain professionalism during all customer interactions

Required Skills:

  • Good communication skills in Hindi & English
  • Ability to handle customer queries politely and patiently
  • Basic computer knowledge
  • Good listening and problem-solving skills
  • Telecalling/BPO experience preferred (but not mandatory)

Qualifications:

  • 10+2 / Any Graduation
  • Fresher / Experienced candidates can apply

Salary Range:

₹12,000 – ₹18,000 per month (Based on experience & process)

JD – Customer Support Associate (Non-Voice / Email/Chat)

Location: Hyderabad – KPHB

Employment Type: Full-time

Experience: 0–2 Years

Job Responsibilities:

  • Respond to customer queries via email or chat
  • Provide clear, accurate, and timely responses
  • Maintain service level agreements (SLAs)
  • Understand customer issues and provide proper resolution
  • Coordinate with internal teams to resolve escalations
  • Maintain records, logs, and daily reports

Required Skills:

  • Strong written communication in English
  • Good typing speed (30–35 WPM)
  • Ability to multitask and manage time efficiently
  • Problem-solving ability
  • Basic technical/computer knowledge

Qualifications:

  • Intermediate / Any Graduate
  • Freshers welcome

Salary Range:

₹14,000 – ₹20,000 per month

JD – Customer Service Representative (Tele-Sales / Outbound)

Location: KPHB, Hyderabad

Experience: 0–4 Years

Responsibilities:

  • Make outbound calls to prospective customers
  • Explain product/service details clearly
  • Convert leads into sales or appointments
  • Maintain daily call records and follow-ups
  • Achieve weekly/monthly sales targets
  • Build and maintain customer relationships

Required Skills:

  • Strong persuasion and communication skills
  • Fluency in Hindi & English
  • Ability to handle rejections positively
  • Target-driven and self-motivated
  • Prior telesales/BPO experience is an advantage

Eligibility:

  • 10+2 / Any Graduate
  • Freshers & experienced both can apply

Compensation:

₹13,000 – ₹22,000 + incentives (performance-based)

Apply Now:

Send your resume to

WhatsApp:

(Use subject: CCE – Hyderabad)

Job Type: Full-time

Pay: ₹14, ₹24,226.08 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • KPHB Colony, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Customer service: 2 years (Required)

Language:

  • English (Required)
  • Hindi (Required)

Location:

  • KPHB Colony, Hyderabad, Telangana (Required)

Work Location: In person

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