Customer Care Executive

3 days ago


KPHB Colony Hyderabad Telangana, India Code-Zens.in Full time

**Experience: 0-2 years in customer service**

**Key Responsibilities**:

- Answer incoming customer calls and respond to customer’s queries in Hindi and English.
- Maintain customer records by updating account information.
- **Follow communication “scripts” when handling different topics.**
- **Ensure customer satisfaction and provide professional customer**support.
- Strong communication, listening, and interpersonal skills.
- Proficiency in computer usage and basic data entry.

**Requirements**:

- Languages**:Fluency in Hindi and English** (spoken is a must; written is a plus).
- Education: Minimum 12th Pass / Graduate preferred.
- Experience: Prior experience in a voice process (BPO or call center) is an advantage.
- Technical Skills: Basic computer knowledge (MS Office, CRM tools).
- Good listening skills and problem-solving abilities.

**Preferred Qualities**:

- Empathetic and polite communication style
- Positive attitude and team player
- Quick learner and adaptable
- Punctual and reliable

**Benefits**:

- performance-based incentives
- Training provided
- Career growth opportunities
- Friendly work environment
- Refer them and earn a Referral Bonus once they join

Please share resumes to immediate joiners are most welcome.

Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072

Pay: ₹9,082.75 - ₹15,122.86 per month

Work Location: In person


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