Patient Caller
14 hours ago
We are urgently hiring Patient Callers for our growing US Healthcare process team. The ideal candidate must have prior experience in customer support, preferably in a US-based voice process.
Key Responsibilities:
- Handle inbound and outbound calls with US-based patients professionally and empathetically.
- Respond to patient queries related to their accounts, appointments, and billing details.
- Document detailed and accurate notes in patient accounts after every interaction.
- Resolve general inquiries and ensure a high level of patient satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues.
Requirements:
- Minimum 1 year of experience in a customer care role, preferably in a US healthcare process.
- Candidates with AR Calling experience and excellent communication skills are also encouraged to apply.
- Strong verbal and written communication skills in English.
- Willingness to work in US night shifts.
- Ability to join immediately is highly desirable.
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