Telecaller

1 day ago

Coimbatore, Tamil Nadu, India Adam&Eve Inc Full time ₹ 1,40,000 - ₹ 1,80,000 per year

Job Title-Inbound Telecaller / Customer Care Executive

Location-Coimbatore, Tamil Nadu

Languages required-HINDI AND ENGLISH

Experience-0‑2 years (Freshers welcome)

Job Type-Full‑Time, Office based (Coimbatore)

Job Summary

We are seeking a friendly and patient Inbound Telecaller to handle incoming customer calls. The role focuses on assisting customers with inquiries, resolving issues, and ensuring a satisfying experience. No sales or target expectations — just a genuine desire to help callers and maintain high quality service.

Key Responsibilities

  • Answer incoming calls from customers in a polite, courteous, and professional manner.
  • Listen to customer queries, complaints, or requests, clarify details, and provide accurate information.
  • Resolve simple issues over the phone, or escalate to relevant team/department when needed.
  • Document each call properly: log call details, actions taken, any follow‑ups required.
  • Follow company protocols, guidelines, and standard operating procedures (SOPs) for handling calls.
  • Maintain composure, empathy, patience, especially when dealing with upset or frustrated customers.
  • Stay updated about company services / products / policies in order to give accurate information.
  • Collaborate with other teams (technical support / operations / management) to ensure customer issues are addressed.
  • Ensure customer satisfaction by ensuring calls are handled efficiently and helpfully.

Required Qualifications & Skills

  • Minimum qualification: 12th pass; Graduate in any discipline is a plus.
  • Good spoken communication skills in English and Hindi; clarity of speech is essential.
  • Good listening skills; ability to understand and clarify customer issues.
  • Pleasant phone manners: friendly, patient, calm.
  • Basic computer skills: ability to use a computer, type / enter data in a system or CRM.
  • Ability to follow instructions, company procedures, and maintain quality in work.
  • Reliability, punctuality, ability to be consistent in attendance and performance.

Preferred / Nice‑to‑Have

  • Prior experience in customer support / call centre / inbound call handling (even internships or short‑term) is a plus.
  • Multilingual ability of Hindi+ English could be helpful.
  • Familiarity with customer service tools / CRM software.

Work Hours & Environment

  • Office location in Coimbatore.
  • Training will be provided.

Compensation & Benefits

  • Salary: [Insert range, e.g. ₹14,000 – ₹18,000 / month depending on experience]
  • Statutory benefits (Provident Fund, etc.) as per law.
  • Other benefits [e.g. medical, leave, etc.] as per company policy.
  • A supportive work environment focussed on learning and growth.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What are the languages that you can speak?

Work Location: In person

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