Sr. Telecaller

About the Role:

We are looking for a Telecalling Lead with a minimum of 2 years of hands-on experience in telecalling. The ideal candidate will have strong communication skills, team handling ability, and a proven record of achieving calling/conversion targets. This role requires leading by example, motivating the team, and ensuring high performance.

Key Responsibilities:

• Lead and supervise a team of telecallers to achieve daily, weekly, and monthly targets.
• Train, motivate, and mentor team members to improve their communication and sales techniques.
• Monitor and evaluate team performance through call reviews and reporting.
• Handle escalation calls and resolve customer queries effectively.
• Ensure compliance with company calling standards and quality benchmarks.
• Prepare daily and weekly MIS reports for management.
• Collaborate with management to implement process improvements.

Requirements:

• Minimum 2 years of proven experience as a Telecaller; prior experience in a team handling/lead role preferred.
• Strong leadership and communication skills.
• Ability to motivate and guide team members towards achieving targets.
• Proficiency in MS Excel and reporting will be an added advantage.
• Graduate preferred but not mandatory.

Job Types: Full-time, Part-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person