Sales Administration Officer

19 hours ago

Pune, Maharashtra, India Michelin Full time ₹ 8,00,000 - ₹ 15,00,000 per year

Sales Administration Officer - OCA


KEY EXPECTED ACHIEVEMENTS

Role and Responsibilities

  • Should be able to work in EUR shift (1130PM to 930 PM)

Commercial Terms and Conditions (CTC) & price management

Analyses and challenges feasibility of commercial terms and conditions, based on business requirements

  • Verifies accuracy and consistency of collected data before entering them in the information system
  • Sets up the prices and commercial terms and conditions in the information system
  • Identifies rejections and manages the correction in the information system.
  • Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data

Request Management

  • Captures customer's requests & claims related to commercial terms and conditions and prices
  • Analyses and provides issue resolution or appropriate answer
  • Contacts, follows up and closes the loop with customer
  • Performs root cause analysis and implements corrective actions to eliminate reoccurrences
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions

Financial transactions traceability

  • Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements
  • Produces and archives all supporting materials according to the rules in force in the territory covered

Apply and improve work methods

  • Applies legal, fiscal and internal control rules (including embargo's rules).
  • Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction

Internal control:

  • Ensures both operations and projects are compliant with Internal Control requirements
  • Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
  • Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams

Educational Requirements

  • Masters/Bachelor degree in Accounting, Finance or Business Administration

Work Experience

  • Minimum of 2-3 years of experience in OTC/Order Management; preferably Cash application
  • Has exposure to Commercial terms & conditions defining and application.

Competencies

  • Strong analytical & reporting Skills
  • Good Interpersonal and communication skills to effectively work with the team. A team player.
  • Should work under pressure; Self starter
  • Strong communication skills.
  • Proficiency in Microsoft Office applications (primarily Excel)
  • Conflict Management, Problem Solving, Customer Centricity and people handling

Preferred Skills

  • Experience in complex Order Management System (Oracle) & other ERP applications.
  • Skilled in all Microsoft Office applications; specifically for Advanced Microsoft Excel.

Knowledge in Power BI/Automation tools is preferrable

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