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Technical Support Engineer

2 weeks ago


Chennai, Tamil Nadu, India iOPEX Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Handle customer issues via phone for a technology product
  • Troubleshoot technical issues pertaining to products/Services.
  • Provide active updates to the customer until the issue has been resolved
  • Triage issues to Level-2 and Customer Care team in other global locations
  • Accurately document cases in-line with process requirements

Preferred candidate profile

We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Perks and benefits

  • 5 Days working
  • Food Coupons
  • Cab Facilities
  • Insurance